Online booking lets patients schedule their own appointments through your clinicâs Jane booking page. This guide explains how to enable online booking for your clinic and choose who can access your booking page.
Getting Started
Before you get started, make sure you have the following set up:
- Location: Controls which clinic locations appear on your online booking site.
- Disciplines: Determines which disciplines, and their related treatments and staff, show on your booking page.
- Treatments: Indicates which treatments patients can book online.
- Shifts: Defines which staff shifts are available to book online.
- Staff Profile: Specifies which staff members appear on the online booking site.
Instructions
- Go to Settings > Online Booking.
- Set the online booking policy to Online booking allowed.
- Click Save.
đŁ Heads up: If you donât see the option to enable online booking, your clinic may be on a plan that doesnât include this feature. See our guide on Managing Your Jane Subscription for more details.
Online Booking Policy Options
Jane offers two online booking policy options:
- Online booking allowed: Patients can visit your clinicâs Jane booking page and book their own appointments online.
- Online booking disabled: Patients cannot book online and will need to contact the clinic directly to schedule an appointment. Theyâll still have access to the My Account patient portal.
đ©” Jane Tip: If youâd like to control which patients can book online, you can set individual patient profiles to allowed or disabled. See Only Allowing Approved Online Booking for steps.
Verify New Users
If your clinic has experienced unwanted bookings, Jane team can enable a Verify New Users setting on your account. When active, new patients are required to verify their identity using a mobile code or email link before completing a booking.
To request this setting, send a message from the Need Help? area in the top right corner of your Jane account.
What to Expect
Once online booking is enabled and saved, your clinicâs booking page is immediately live. Patients can visit your Jane booking page and book appointments based on your availability, treatments, and any restrictions you have in place.
Important Notes
- Several settings affect what patients see on your online booking page, including locations, disciplines, treatments, shifts, and staff profiles.
- If your availability isnât appearing as expected, see Why Isnât My Availability Displaying Online? A Troubleshooting Guide.
- If youâd like to control which patients can book online, follow Only Allowing Approved Online Booking to set up patient screening.
- This guide turns on online booking at the clinic level. For payment policies, cancellation rules, and other booking preferences, see How to Set Up Clinic-Wide Online Booking Settings.
Youâre all set to start taking online bookings!