Did you make a branding change and need to update the URL for your Jane online booking site? Our Support Team’s got you covered!
While this is a change that the Support Team would need to make on your behalf, let’s walk through the ins and outs.
To authorize the change, you’ll want to email us at [email protected] from the email address on the Account Owner’s profile and let us know the spelling that you want for your URL. Once our Support Team makes the change, we will reach out to you and let you know.
Friendly reminder, your Jane URL will be in the format of businessname.janeapp.com.
Not sure who the listed Account Owner is? Here is a guide that walks through how to find this information: How to Check Who’s Listed as the Account Owner
NOTE📍: While we can add a new URL to your account, we’re not able to remove the previous URL entirely. The previous URL will stay on as a secondary redirect just in case patients have it bookmarked in their browsers (or in their brains), and that way they won’t get lost in the transition.
Where to find your Online Booking URL/Link
There are two options when it comes to finding your clinic’s online booking link that depends on your access level within the Jane account.
For staff members with Full Access, you can head over to the Settings tab and click on Branding within the left sidebar menu. Under the Online Booking Buttons & URL’s section, you’ll be able to view the primary URL for the clinic:
You can also create links for a specific location or staff member by using the dropdown menu to select the type and then copying the generated link.
For staff with Administrative/All Billing access or lower, you can click on your name (or initials) in the top right corner of Jane. From the dropdown menu options, select Online Booking Site.
From here, you can copy the URL or link within your browser. This will be a link that redirects to the overall clinic’s online booking site.
If you would like to generate a link for a specific staff member, you can click on their profile and then copy the link within your browser’s search bar.
For specific disciplines, classes, group or one-on-one appointment links, you can click on the specific treatment and then copy the URL or link in the same way.
Where to find the link or code for the “Book Now” button
If you’re looking for where to find the link (or code) to create a “Book Now” button on your external website, a staff member with Full Access can head over to the Settings tab, click on Branding within the left sidebar menu and scroll down to the Online Booking Buttons & URL’s section. You’ll want to copy the code within the box on the left.
For more details about this process, you can check out our Adding “Book Online” Buttons to Your Website guide for more details.
Creating a Private Booking Link
Many practitioners find themselves needing a private online booking link that keeps certain treatments or sessions hidden from their general patient base while making them easily accessible to selected patients. Setting this up requires a few steps, so the recommendation is to follow along with these steps!
Note: You’ll want to ensure that you have Full Access to the Jane account.
Let’s break this down!
The first part of this process is to create a new location. Once you’ve entered the details, you’ll want to make sure Location Available in Online Booking is toggled off.
Next, you’ll want to update your treatments so they are available at the new location. To do this, head over to the Settings tab, Treatments, Classes & Group Appointments and click Edit to the right of the treatment. Scroll down to the Details section and ensure that the new location is toggled on.
Make sure the treatment is also set to be bookable online before hitting the Update Treatment button.
With the location and the treatment set up, the staff offering this treatment will need to be opted into the new location. To do this, head over to their Staff Profile, click on Edit/Settings, then on Settings. You’ll be able to toggle on the new location.
For the treatment to be bookable online at that new location, you’ll want to ensure that shifts are set up for that staff member.
If your clinic is using Jane Payments, you’ll also want to ensure that it’s enabled for this new location. To update this setting, head over to the Settings tab, click on Jane Payments within the left sidebar menu and then click on the pencil icon. On the next page, you’ll want to toggle on the location.
Lastly, you can head back over to the Settings tab, click on Location within the left sidebar menu and copy the blue hyperlink just below the location.
And you’re all set to send this link externally of Jane!
As always let us know if you need any help, or would like more information about this process! We’re just a few clicks away by using the “Need Help?” option in your Jane account.