Yes, but this change needs to be made by Jane’s Support team. To request a URL change, the Account Owner must email [email protected] from the email address on their Account Owner profile. Include the new URL spelling in the email.
A few things to know before you reach out:
- Your Jane URL follows the format: businessname.janeapp.com
- Only the Account Owner can authorize this change. Emails sent from other staff members’ addresses cannot be accepted
- Jane’s Support team will confirm the change by email once it’s been made
📣 Heads up: Jane can add a new URL to your account, but the previous URL cannot be removed entirely. The previous URL stays on as a secondary redirect so patients who have it bookmarked aren’t left with a broken link.
Not sure who the listed Account Owner is? Check out our guide on Account Ownership in Jane to find out.