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How to Add a Staff or Patient Profile Photo

  1. Staff Profiles
  2. How to Add a Staff or Patient Profile Photo

    3. 4 min read
    Balance Plan Practice Plan Thrive Plan
Staff Access Level: All levels (own profile), Administrative / All Billing or higher (another staff member's profile)
Jane Plan: All plans
Add-on Required: No
Geography: Available in: All Geographies 🌐

As clients rely more on online booking, having a profile photo for each practitioner helps your clinic’s booking pages feel more personal. You can add a profile photo for both staff members and patients in Jane.

Adding a Staff Profile Photo

To add a profile photo for a staff member in Jane, follow these steps. Once complete, the photo appears throughout Jane.

  1. Go to the Staff Profile > Edit/Settings.
  2. Click Photo & Bio.
  3. Drag and drop an image into the upload box, or click Select Photo to choose a file from your device.
  4. Click Save.

The Photo & Bio tab on a staff profile showing an uploaded profile photo with Select Photo, Download Original, and delete icon options.

What to Expect

The staff profile photo appears on:

  • The active user profile in the top right corner of Jane, identifying the person currently logged in
  • The single-practitioner day sheet
  • The clinic-wide schedule
  • The staff profile

Depending on your online booking setup, the photo can also appear:

  • In the list of practitioners for each clinic
  • In the list of practitioners for each treatment type
  • In the list of practitioners by discipline
  • In the list of treatments offered by an individual practitioner

Adding a Patient Profile Photo

To add a profile photo for a patient in Jane, follow these steps. Once complete, the photo appears on the patient’s profile.

  1. Go to the Patient Profile > Edit/Settings.
  2. Scroll to the bottom of the page.
  3. Drag and drop an image into the upload box, or click Select Photo to choose a file from your device.
  4. Click Save.

The Profile Photo section on a patient's profile, boxed and pointed to with an arrow, showing the Drag & Drop to upload area and Select Photo button.

What to Expect

The photo appears on the patient’s profile in Jane.

Important Notes

  • Editing another staff member’s profile photo requires Administrative / All Billing access or higher.
  • Any staff member with access to a patient’s profile can add or update that patient’s photo.
  • If Book by Practitioner is enabled for online booking, a practitioner’s photo displays to patients and cannot be hidden while keeping their photo on file.
  • Patients cannot add their own profile photo from the My Account area. A staff member must add it on their behalf.

You’re all set, staff and patient photos will now show up wherever profile photos appear in Jane.