Jane's Guide Here's all the help you need to use Jane.

Limiting the Number of Appointments that Patients Can Book Online

Sometimes, you want to limit the number of appointments that a patient or client can book in advance. You can manage this by working with the upcoming appointments limit.

Working with the upcoming appointments limit

Full access staff members can limit the number of appointments that patients can book online by heading to Settings > Online Booking, scrolling to the Booking, Cancelling, & Relationships section, and then setting the upcoming appointments limit. Remember to save if you make any changes.

Online Booking Settings page highlighting the Upcoming appointments limit options

The upcoming appointments limit option is a clinic-wide setting.

💡Jane tip: the Online Booking Settings page also has other helpful options, including display preferences for contact info, practitioners, and treatments. Check out our guide for more info about different online booking settings options: Online Booking: Choosing What Is Offered Online (Locations, Staff, Shifts, Treatments, etc.) and Individual Staff Preferences

How does the upcoming appointments limit work with appointments booked by patients or by staff?

The upcoming appointments limit includes appointments booked administratively and appointments booked online. For example, if you set the limit to ten appointments, if a patient has nine appointments booked by staff members, Jane will only allow the patient to book one more appointment online.

The upcoming appointments limit only applies to appointments that patients book online. You can add more bookings administratively though. For example, if you set the limit to ten appointments and a patient has ten appointments booked, you can still book additional appointments for the patient administratively. In that case, the patient wouldn’t be able to add more bookings online.

You can remove restrictions to the number of appointments that patients can book online at any time by heading to Settings > Online Booking, scrolling to the Booking, Cancelling, & Relationships section, and setting the Upcoming appointments limit to No Limit.

Additional resources:

If you’re looking for more information about online booking settings in Jane, these pages may also be helpful:

We hope this helps you manage your online booking! If you have questions, or if you want to chat through settings in Jane, please don’t hesitate to get in touch, we’re always happy to hear from you. 💙

Subscribe to our monthly newsletter.