Question
Why isn't my clinic showing up in Jane's Practitioner Search even though I've enabled it?
Answer
If your clinic isn't appearing in Practitioner Search, it's usually due to one of the following eligibility or settings issues.
- Your clinic may not be in a supported region. Practitioner Search is currently available in Squamish, Vancouver's North Shore, and the Okanagan Valley in B.C., Canada. Clinics outside these areas are not yet eligible.
- Your clinic may not be opted into the beta. To check, go to Settings > Practitioner Search and confirm that Enable Practitioner Search is toggled on.
- Your practitioners may not have an eligible discipline assigned. Practitioner Search supports chiropractic care, massage therapy, physiotherapy, and acupuncture. To check or update a practitioner's discipline, go to Settings > Disciplines.
- Online booking may not be enabled. Practitioner Search only surfaces practitioners with online booking enabled at both the clinic and practitioner level.
- Your changes may not have synced yet. Practitioner Search updates every 3 hours. If you've recently made changes, wait up to 3 hours and check again.
🩵 Jane Tip: You can confirm your clinic is appearing by visiting discover.jane.app and searching by your clinic name or address.