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Outcome Measure Surveys

📌 February 23rd: We’re so excited to get this early version of Outcome Measure Surveys into your hands. With this first version, you’ll be able to add surveys to your clients’ charts and fill them out on their behalf.

Coming soon: You’ll be able to send these surveys, manually or automatically, to individual clients. We’ll let you know as soon as that’s ready for you. 💙

We know that better insights into your client’s progress help you provide better care. With Outcome Measures, you’ll be able to add scores to Clinical Survey questions. You can also choose to automatically send surveys before or after all appointments clinic-wide, or have clients fill out their survey at the time of booking. This helps you to quantify a client’s experience at a point in time and over the course of their care.

There are a couple of different ways to create an Outcome Measures Survey. In this guide, we’ll go through how to build an Outcome Measures Survey in the following three scenarios:

Jane tip: You can also build out your questionnaire from scratch and use either scenario 1 or 2 in this guide to add scores to your survey questions.

Working with different chart parts

Before we dive in, a note about how scores work with different chart parts. You can add scores to Check Boxes, Range/Scales, and Drop-Downs.


In the image below, each of the checkbox options is worth five points. Because a client could check all of these boxes off, and each box is worth five points, this chart part question is worth a total of 25 points.

Checkboxes are best to use when a client can select multiple responses or is asked to “check off all answers that apply.”

Range/Scales and Drop-Downs

In the example below, I’ve asked how often a certain symptom is presenting itself, and each option has a score value. The maximum score a client could have on this question is 4 points, so the question is scored out of 4:

Range/ Scales or Drop-Downs are better to use when we want the client to only be able to choose one option.

💡Before you start creating your questionnaire, you’ll want to think about what type of questions you’ll be asking your clients and whether you want them to choose single or multiple responses.

Alright, turn a Clinical Survey into an Outcome Measures Survey by adding scores to the questionnaire.

Scenario 1: You are already using a Clinical Survey and manually tallying the scores.

While we can’t edit or add scores to a survey that is already in use, we can duplicate the survey and edit the copy. A Full Access User can start by heading to Settings > Forms & Surveys > View Surveys:

This page has a list of all the surveys enabled for your Jane Account. We cannot edit a survey that’s already in use, so instead, we’ll click duplicate to the right of the survey we want to add scores to:

Clicking duplicate will bring us to the survey editing page for the new copy. We’ll scroll down to the Questionnaires section and select the first chart part.

Toggle on Allow for Scoring:

Now you’ll want to make sure the scores in the Score column are correct and delete any scores from the Label column:

You should end up with a table that looks like this:

Make sure to save your changes. You should now see a score underneath your chart part:

If your survey uses the same chart part throughout (for example, all Range/Scales) then the fastest way to score all of the chart parts is to duplicate the one you’ve just added scores to:

Next, you can copy the label of the next unscored chart part and paste it into the duplicated chart we just made:

You can repeat this process for the remaining chart parts.

Scenario 2: You have a survey or template made up of different chart parts.

Let’s say you have a Clinical Survey made up of a Range/Scale and a Drop-Down. Here’s how you can take the scores from the Range/Scale, and add them to the Drop-Down:

Start by clicking on the first chart part you’ve added scores to and click the three dots in the upper right corner of the table. Select Copy table:

Next, click on the other chart part you want to score:

Before we paste in the table we’ve created, we’ll want to toggle on Allow for Scoring, and then we can click on the three dots in the upper-right of the table and select Paste:

Once we’ve pasted in our table, we’ll delete the original rows that we don’t need anymore:

You can repeat this process for as many scorable chart parts as needed.

Scenario 3: You don’t have a Clinical Survey to duplicate, and want to use a template from your account or the Template Library.

To add a template to a new clinical survey, head to Settings > Forms & Surveys > View Surveys:

Click the New Survey button in the upper-right:

Scroll down to the Questionnaires section and click the blue squares or Add Item button:

Select either Templates or Template Library and choose the template you want to add:

Next, you can add scores to your chart parts using the same method as we did in Scenario 1.

For guidance on how to use our Template Library, check out our guide.

We hope this guide has been helpful! For more information on how to set up the rest of your Clinical Surveys, like scheduling a send time and enabling and disabling your survey, check out our guide on Clinical Surveys here.


Can I send Outcome Measures Surveys to clients on an individual or per-session basis (manually or automatically)?

No — currently, scorable surveys can only be sent on a clinic-wide basis and practitioners have the option to fill out a scorable survey with their client on an individual basis. The ability to send scorable surveys to clients on an individual or per-session basis is actively being worked on by the team and is coming soon. Stay tuned!

Does it matter which chart part I use in an Outcome Measures Survey?

You bet it does! That’s because it will affect the score of the survey. You’ll want to use:

  • Checkboxes if you can select multiple answers.
  • Drop-Downs or Range/Scales if you can only select a single answer.

Can all chart parts be made scorable?

No — only Check Boxes, Range/Scales, and Drop-Downs can be made scorable.

Will there be a notification if the client’s score is high or if a value is a red flag?

No — that will need to be managed administratively at this time.

Can I find Outcome Measures Surveys in the Template Library?

Not at this time, but this is actively being worked on.

Can I create a survey that produces 3 scores? (ex. DASS 42)

No, currently Jane only has a basic sum of the answer to a single value.

Do you work with MyOutcomes?

No — certain rating scales in MyOutcomes use proprietary algorithms, whereas Jane is currently only working with a basic sum of scores.

Why can’t I edit a scorable survey once it’s been completed?

Great question! We want to ensure you are comparing the same survey information over time, so we’ve restricted editing to ensure you can accurately compare data in the future.

If you don’t see what you’re looking for, please don’t hesitate to get in touch with us.

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