Jane's Guide Here's all the help you need to use Jane.

Importing from Wix

Disclaimer about our import guides: We create our guides through the experiences we have importing from different software, as well as searching for guide documents from these softwares to assist our customers in transitioning over to Jane. If you have any difficulty while retrieving your data, it’s best to reach out directly to your current software provider.

Jane makes it easy to switch!

Let Jane be your co-pilot while you’re switching over your busy practice. We have dedicated staff to ensure your transition is an easy one and to answer your questions every step of the way. We’ll help you set up your account so you can hit the ground running and guide you through importing your data.

It doesn’t stop there! After you’re settled in, you’ll always have free and continued ongoing support from the Jane team whenever you need it.

What can you expect?

When moving over from another software to Jane, the one thing we like to make note of is the fact that we can’t import billing data. This type of data is quite complex and does not transfer between software, as each software formats this data differently. It’s best to keep any records you need on hand securely outside of Jane.

What we can help you import into Jane is your Patients and Appointments! The following steps will help guide you in getting this data for us to upload into your new Jane account’s import area.

Exporting your Contacts from Wix

To export your contact list from Wix, you can follow these steps:

  1. In Wix, go to your Contact List.
  2. Click the More Actions icon
  3. Click Export Contacts
  4. Select the second toggle: By Label
  5. Select All Contacts from the dropdown
  6. Select Regular CSV file
  7. Click Export

The CSV file will download to your device, which you can then upload in the import area in Jane.

In case you’re only looking to bring over a specific set of your contacts, the contact list can also be filtered by Selected Contacts.

For more information, we’d recommend checking out Wix’s support guide: Exporting Your Contacts

Exporting your Appointments from Wix

To bring over your appointments, please follow these steps:

  1. Go to Bookings List in your Wix dashboard
  2. In the Date Range fields, enter your preferred date range to capture all past and upcoming appointments
  3. Click the Search button
  4. Scroll to the bottom of the page to load all of the bookings
  5. Click Download CSV up at the top

Please note: the steps above will capture your Confirmed Bookings. If you would also like to bring over your Cancelled, Declined, or other appointments, you can click the Filter button to filter for those statuses and generate additional Bookings files. You can upload all of those into the import area in Jane.

For more information on exporting appointments, we’d recommend taking a look at Wix’s guide: Wix Bookings

Uploading into Jane

To ensure that your data is uploaded to the correct account, and for security reasons, we do not accept patient data via email. You can securely upload the files to us in the import area.

Ready for your next step?

Once you’ve opened your new Jane account and have exported your data, you’ll want to schedule your import in the account. To get started, head over to Settings > Schedule an Import > Begin:

We have a great guide to help walk you through that as well: Scheduling Your Import

If you need any further help getting all set up to run with Jane, just let us know!

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