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Importing from Owl Practice

Disclaimer about our import guides: We create our guides through the experiences we have importing from different software, as well as searching for guide documents from these software to assist our customers in transitioning over to Jane. If you have any difficulty while retrieving your data, it’s best to reach out directly to your current software provider.


Thinking about moving from Owl Practice to Jane?

Here at Jane, we have a dedicated import team that can help move your data from Owl into Jane. We’ve completed many imports from Owl successfully, and thousands of others from various software. One of the best parts about it? It’s completely free to you. Everything is included in your regular Jane subscription, including importing your data and our support.

While we can’t access your software to retrieve the data on your behalf, this guide will walk you through how to export as much information as possible to have imported into Jane.

Before you make the jump, if you have questions, feel free to reach out to us and ask about anything that’s on your mind. Our imports team is available to you, even if you’re not a current customer yet. :)

We’re secure for your everyday needs.

Whether it’s your schedule, charting, or our Free Telehealth Features, Jane keeps you and your patients completely safe and secure.

Take a look through our Security and Trust page to find out how we’re keeping you safe, and what it means to be SOC 2 Type 1 Certified.

What can you expect?

When moving over from another software to Jane, the one thing we like to make note of is the fact that we can’t import billing data. This type of data is incredibly complex and does not transfer between software, as each software formats this data differently than another. It’s best to keep any records you need on hand securely outside of Jane.

We are also not able to import Wait Lists at this time.

What we can help you import into Jane is your Client List, Past & Upcoming Sessions, Session Notes, and your Non-Session Notes! The following steps will help guide you in getting this data for us to upload into your new Jane account’s import area.

Exporting your Clients and Sessions from Owl Practice

While looking to export your client list and sessions from Owl, you’ll need to select as many options as possible to provide us with detailed reports. Each of these reports provides a selection of options, so you’ll want to ensure that there is either as much information as possible selected, or at least everything you’d have to have brought over to Jane.

For your Sessions, there should be the option to select a date range, so you can decide whether you want to bring over all Past Sessions as well as Future Sessions, or just your future ones.

The Client list can be exported using the Client Export, and the Sessions using the Session Export from the Dashboard. You’ll want to ensure these files are either in Excel or CSV format.

Here’s some help documents from Owl’s guide about Data Export and Cancelling your Owl Account and Exporting Info.

Session Notes from Owl Practice

Owl Practice lets you export Session Notes per individual client. Unfortunately, there’s no way for you to export all Session Notes as a batch for all clients. It may be worth reaching out to Owl to see if they are able to provide that for you.

Once you’ve exported all session notes for each client, you can place them all in an individual Zip File and upload that to your import area. Each folder you download for clients should have their name present.

To export all Session Notes for an individual client, you can:

  • Head to the Client Profile
  • In the left sidebar, click Client Export and a pop-up will open
  • Choose which sections you wish to include, and be sure that Notes is selected
  • Select a Date Range
  • Click Export

Owl Practice also has a guide on Exporting Session Notes you can view should that help.

Non-Session Notes

When exporting your Session Notes, there should also be an option to include Non-Session Notes. Should you want to include those, which may be administrative or other notes outside of Sessions, these can be included in the export for each client.

You can click here for more on Non-Session Notes.

Uploading into Jane

To ensure that your data is uploaded to the correct account, and for security reasons, we do not accept patient data via email. You can upload the files to us in the Settings > Schedule an Import area.

Ready for your next step?

Once you’ve opened your new Jane account and have exported your data, you’ll want to schedule your import in the account. To get started, head over to Settings > Schedule an Import > Begin.

Here’s a great guide to walk you through doing that as well: Scheduling Your Import

If you need any further help getting all set up to run with Jane, just let us know!