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Payments, Refunds, and Fees Report

  1. Reports
  2. Payments, Refunds, and Fees Report

    3. 6 min read

What is the Payments, Refunds and Fees Report?

This report offers a daily breakdown of all payments collected through Jane, along with any refunds and Jane Payments processing fees. It’s designed to help you quickly understand what was collected, refunded, and paid out to your clinic each day.

It’s a great tool for daily or monthly reconciliation, giving you a clear picture of both gross and net revenue across all payment types.

To access the report, head over to the Reports tab, then click on Payments, Refunds and Fees in the left sidebar menu.

What is included in the Payments, Refunds and Fees Report?

Summary View (when “Detail” is unchecked)

  • Date: The day payments and refunds were processed. Clicking the blue date link opens a list of individual transactions for that day.
  • Number: The number of transactions on that date.
  • Payment Method Columns: Totals collected by payment type (e.g. Jane Payments, cash) with refunds already factored in.
  • Jane Payments Processing Fees: Processing fees for any Jane Payments transactions on that day.
  • Total: The amount your clinic took home that day, after refunds and Jane Payments fees, across all payment types.
  • Totals Row: If you filter by a date range (like a full month), a summary total will appear at the bottom of the report.

The daily Total shows the total payments collected (including external payments), with refunds and Jane Payments processing fees deducted. This gives you a clear view of what was collected and what you took home at the end of the day.

💡 Refunds aren’t shown as a separate column in this view but are already included in each payment method’s total - so you’re seeing your net amounts for the day.

Detail View (when “Detail” is checked)

Turning on the Detail checkbox gives you a summary of transactions by payment method at the top and a full breakdown of individual transactions below.

Summary

The top of the report includes a summary including:

  • Payment Method: The name of the payment method.
  • Number: of transactions for the applicable payment method.
  • Total: The dollar amount for payments and any processing fees.

Detailed Table by Payment Method

Below the Summary, you’ll find a detailed table for each payment method, showing every transaction within the selected time frame, including:

  • Date: The day payments and refunds were processed.
  • Payor name
  • Payment method: The name of the payment method.
  • Reference number: For Jane Payments transactions.
  • Invoice number: If the transaction is tied to an invoice.
  • Amount: The dollar amount for each transaction before fees.
  • Processing fees: The fees charged based on the amount processed. Check out this page for more on rates in your area.
  • Amount paid to the clinic: The amount received after any applicable fees are deducted (Amount column minus Processing Fees column).

This view is especially helpful if you’re tracing a specific refund, reviewing who paid for what, or tracking net amounts per transaction.

💡 For more details on Jane Payments payment types (like terminal or card on file), you can head to the Jane Payments Transactions Report.

What about refunds?

Any payments that have been refunded will appear on the Report as a negative line item for the date that the refund was issued.

If you hop to the date that the payment was originally collected in this report, Jane will also indicate that the original (positive) payment has now been refunded.

Understanding the “Group by Processing Date” option

You’ll see an optional filter called Group by Processing Date. When this is checked, Jane Payments transactions are grouped by the day they’re processed, not the day they were taken in your clinic.

Like all payment processors, Jane Payments has a daily payment cutoff time, so we can payout these funds in a timely manner. This cutoff time is 8:59 pm PT/ 11:59 pm ET. Any transactions made after that time will be processed the next day. This option helps line up your report with actual Jane Payments payout batches.

🧠 Example: A Jane Payments transaction taken on July 1 at 9:15 pm PT (which is 12:15 am ET on July 2) → Will show under July 2 when Group by Processing Date is turned on.

This is especially helpful if you’re cross-referencing this report with your Jane Payments Payout Report.

How does this report compare to other payment reports?

Jane has a few reports that highlight different parts of your clinic’s financial activity. To help you quickly see how they compare, here’s a side-by-side look at this report next to the Transaction Report, the Jane Payments Transactions Report, and the Jane Payments Payouts Report.

Who can view this report?

Only staff members with Full Access, Front Desk, or Administrative/All Billing roles and Access Billing permission enabled can view this report.

You can learn more about access levels in our guide: Staff Access Levels

Need help or have questions?
We’re happy to support you — reach out anytime at [email protected].