The Online Appointment Usage Report gives you a summary of all Online Appointments held during a selected date range, along with the details of each session. Clinic owners and administrators can use it to see how Online Appointments are being used across practitioners.
📣 Heads up: This report shows appointments that were held (completed sessions), not appointments that were booked online. To see appointments booked through your online booking site, use the Appointments Report filtered to Booked Online. See our guide on Appointments Reports for more details.
What the Report Shows
The Online Appointment Usage Report has two sections: a Summary at the top, and a Details by Appointment table below.
Summary
The Summary section shows each practitioner’s total number of Online Appointments and their combined session duration for the selected date range. Each practitioner’s total duration is shown in minutes. The overall total at the bottom displays in hours and minutes.
🩵 Jane Tip: To see a specific practitioner’s total duration in hours and minutes, filter the report by that staff member.
Details by Appointment
The Details by Appointment table lists every Online Appointment session held within the selected timeframe. For each session, the table shows:
- Date of the appointment
- Practitioner and patient in the session
- Session name
- Duration of the session
You can click the appointment date to open the appointment in the side panel.
How Session Duration Is Calculated
Duration is tracked differently depending on whether the session is a 1:1 or a Group Online Appointment.
1:1 Online Appointments
- The timer starts when both participants have joined the video session.
- The timer stops when a participant hangs up.
Group Online Appointments
- The timer starts when the first patient is welcomed into the call. Time spent in the waiting room is not counted.
- The timer stops when the practitioner ends the call.
🩵 Jane Tip: The report doesn’t automatically distinguish between 1:1 and Group Online Appointments in the Session column. To tell them apart at a glance, include that information in the session name when scheduling (for example, “Group Online Appointment”).