So you’ve gone ahead and set up some Online Appointments, and are looking to start booking your clients in. Well, you’ve come to the right place!
If your client is having a bit of trouble connecting to the 1:1 Online Appointment from their end, we have a companion guide that you can direct them to here: How to Join Your 1:1 Online Appointment (for Clients).
Booking a 1:1 Online Appointment
When it comes to scheduling a 1:1 Online Appointment with one of your clients, the process will be very similar to how you currently book a standard in-person session.
From the Schedule, click the particular date and time that you would like to book the session. When the Appointment Panel appears, specify the client that you will be working with, then choose the appropriate 1:1 Online Appointment type from the drop-down menu.
You can then proceed to add any additional details that are required for this appointment, such as adding an insurance claim or notes, before clicking on that Book Appointment button to finalize the session.
Jane also has tools to offer Online Appointments for Groups of up to 12 participants. For some info on setting this up, check out this guide.
In addition to any normal session reminders and Thanks for Booking emails the client would receive, Jane will also send an email to the client with a direct link to join the call 30 minutes before a 1:1 Online Appointment. This is the primary way for a client to join the session, so it is good to double-check that the email on file is correct.
💡 If you hear from clients that they haven’t received the email reminder, check the reminder is enabled and check the client’s profile to make sure they have opted in for that notification.
With that said, if you do not have an automatic email reminder set up for your clinic, not to worry! You will be able to manually trigger this link to go just prior to your online appointment. We cover this in the next section, Starting a 1:1 Online Appointment, below.
Starting a 1:1 Online Appointment
💡 The following instructions in this section assume that you already have a 1:1 online appointment booked with a client. If not, jump up to the Booking a 1:1 Online Appointment section above first!
When it comes to the time you’d like to begin your Online Appointment, you can start your telehealth session by clicking the Begin button that will be present at the top of the Appointment Panel for this session. You can access the Appointment Panel from the Schedule, the Day tab, or the client’s profile.
The Begin button will be available 1 hour before the session starts and will disappear 1 hour after the session ends.
If you would like to send a reminder notification to prompt the client to join the session, click the Re-send Email Invitation link and Jane will resend the Appointment Reminder email.
If your client has entered the session before you, there will be a green badge on the appointment that says ‘Client is Waiting’.
When your client joins the call, they will enter a private waiting area. They’ll see a message confirming their appointment details and letting them know their practitioner will begin the session shortly.
If your client has already joined the session when you click Begin, you’ll be able to hit Admit Client when you are ready to start the session.
If you join the session before your client, you’ll hear a chime 🔔 once they have joined and the Admit Client button will light up blue.
- Practitioners and clients using an iOS device (iPhone or iPad): Please ensure the Jane Online Appointments App is up to date for an improved start-of-call experience. You can visit the App Store Here to update the App.
Once you have joined the call, you will be able to:
- Mute or unmute your audio
- Enable or disable the video camera
- Send messages to the other participant
Here’s what each of the icons along the bottom of the screen does:
From left to right:
- Mute/Unmute - Great for those moments when you need to mute sounds during the call
- Enable/Disable video - Click here to enable or disable your video
- Screen share - A picture is worth a thousand words and sharing your screen with your client helps share that information easier!
- Text Chat Window - Use this to type to or share links with your client
- Raise hands - Click this to politely let the client know that you want to speak.
- Tile View - Tile view lets you see everyone side by side
- More actions
- Click on your name to change how it appears during the video call
- Change video quality (High, Normal, Low, Low bandwidth) - If you’re finding the video a little choppy, lower the video quality here to help maintain a smooth online appointment
- View fullscreen
- Settings - Opens the window to see all the settings mentioned above
When you are ready to end the call, click the red Leave Call button at the bottom of the screen.
And that’s all there is to it! As always, don’t hesitate to reach out to our team if you have any questions for us. Drop us a line at [email protected] or call in and chat with one of our lovely team members at 1-844-310-5263 (available Mondays through Fridays from 6am to 5pm PST).