Instructions

To join a Telehealth appointment in Jane, follow these steps. The Begin button is available 1 hour before the session starts and disappears 1 hour after the session ends.

📣 Heads up: Before joining, make sure your browser is up to date for the best call experience. See our guide on Telehealth: A Troubleshooting Guide for details.

1. Click on the appointment in the Schedule to open the Appointment Panel.
2. Click the Begin button at the top of the Appointment Panel.
   
3. Click the blue Request Permissions button to allow your browser to access your camera and microphone. Select Allow while visiting this site so you won't need to grant permissions each time.
   
4. Click the blue Run Test button to test your camera, microphone, speaker, and internet connection, or click Skip to proceed without testing.
5. Adjust your camera and microphone settings using the cogwheel if needed.
6. Click the blue Join Meeting button.
   

The Waiting Room

When a client joins the call, they'll enter the waiting room. If you're already in the call, you'll hear a notification chime. The Let in button will turn blue, and you'll see the client's name — or, for appointments with multiple participants, you'll see something like "Christina and 1 other."

Click Let in to admit the participants, or send them a message if you need a moment before starting.

What to Expect

Once participants are admitted, the timer in the upper-left corner of the call starts and is visible to all participants. If a client joins the call before you, a green badge will appear on the appointment in the Schedule indicating that the client is waiting.

Ending the Call

1. Click the Leave button at the bottom of the screen.
2. Select End the meeting for all to close the meeting room for all participants, or select Leave room to exit without closing the room for others.

After leaving, you'll have the option to leave feedback on your audio and video quality.

🩵 Jane Tip: If you need to rejoin the call after leaving, click back into the appointment in the Schedule and click Begin again.

Important Notes

• If a client hasn't received their reminder email with the video link, you can resend it manually. Click on the appointment in the Schedule and select Re-Send Email Invitation in the Appointment Panel.
• For details on adjusting your settings during the call, see our guide on View Settings in Telehealth Calls.
• For screen sharing instructions, see our guide on Telehealth: Sharing Your Screen.
• For virtual background instructions, see our guide on Turning on Virtual Backgrounds for Telehealth.

Related Guides

• Telehealth Hub: Start Here
• View Settings in Telehealth Calls
• Telehealth: Sharing Your Screen
• Turning on Virtual Backgrounds for Telehealth
• Telehealth: A Troubleshooting Guide