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Turning Off Apple Reactions on Telehealth Calls

  1. Telehealth Appointments
  2. Turning Off Apple Reactions on Telehealth Calls

    3. 3 min read

Staff Access Level: All levels

Jane Plan: All plans

Add-On Required: No for Telehealth (1:1). Yes for Group Telehealth ($15 per practitioner per month).

Geography: 🌐 All geographies

If you're using an Apple device with iOS 17 or macOS Sonoma, Apple's Reactions feature is enabled by default. Reactions makes emojis appear onscreen when certain hand gestures are made during a video call, such as a thumbs up or peace sign. Here's how to turn it off.

On Mac

  1. Check that you're running macOS Sonoma. If you aren't, you don't need to complete these steps.
  2. Open FaceTime and start a video call so your camera is in use.
  3. Click the Video button in the menu bar and click Reactions to turn it off.

A phone screen with the green video icon selected on the top bar

On iPhone or iPad

  1. Check that you're running iOS 17. If you aren't, you don't need to complete these steps.
  2. Open FaceTime and start a video call so your camera is in use.
  3. Swipe down from the top-right corner of the screen to open the Control Center. If your device has a Home Button, double-press it to open the Control Center.
  4. Tap Video Effects.
    The Video Effects menu on an iPhone showing the Reactions button toggled off
  5. Tap Reactions to turn it off.

📣 Heads up: You'll need to disable Reactions on each device you use for Telehealth calls. If your client is using an Apple device with iOS 17 or macOS Sonoma and doesn't want to use Reactions, they'll need to disable it on their device as well.

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