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Where Can I Find the Link for a Client to Join a Telehealth Session?

  1. Telehealth Appointments
  2. Where Can I Find the Link for a Client to Join a Telehealth Session?

    3. 1 min read

Question

Where can I find the link for a client to join their Telehealth session in Jane?

Answer

Clients receive an appointment reminder email with a link to join the video call 30 minutes before their scheduled appointment time. If a client hasn't received the email or needs the link resent, you can trigger it manually:

  1. Click on the appointment in the Schedule.
  2. In the Appointment Panel, click the blue Re-Send Email Invitation link.

Clients can also join their session directly through their My Account portal by going to Upcoming Appointments and clicking Begin next to their appointment.

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