Sign up
Book a demo

Jane's Guide

Here's all the help you need to use Jane.


Advanced Settings for Telehealth

  1. Telehealth Appointments
  2. Advanced Settings for Telehealth

    3. 4 min read

Staff Access Level: All levels

Jane Plan: All plans

Add-On Required: No for Telehealth (1:1). Yes for Group Telehealth ($15 per practitioner per month).

Geography: 🌐 All geographies

Jane's advanced settings give you more control over your Telehealth call experience. From disabling the pre-call test to enabling keyboard shortcuts, these settings let you customize how you run your sessions.

Advanced Settings

To access your advanced settings, click the cogwheel icon in the upper-right corner of the call and select Advanced from the left sidebar.

Here's what you can adjust:

  • Pre-call Review — when toggled on, you and your patients will be asked to confirm your device settings before joining the session. Toggle this off if you'd prefer to skip the pre-call test for future sessions.
  • Low Data Mode/Reduce Visual Effects — ideal if your network connection isn't strong. This setting decreases video resolution, disables background effects, and reduces frame rate to prioritize audio quality.
  • Automatically Launch Picture-in-Picture — when toggled on, your video call appears in a small floating window while you work in other browser tabs. This is useful for charting during a session.
  • Keyboard Shortcuts — when toggled on, you and your patients can use keyboard shortcuts to control certain settings within the call.

Keyboard Shortcuts

When keyboard shortcuts are enabled, the following shortcuts are available:

  • V — enable/disable your camera
  • M — enable/disable your microphone
  • Space — hold to toggle mute/unmute
  • C — open the chat window
  • F — show/hide the toolbars
  • Shift + L — lock or unlock the room
  • P — show or hide picture-in-picture
  • Shift + P — pop out or pop in your own video
  • R — show or hide the room list
  • Shift + S — start or stop sharing your screen
  • Double-click a video tile — maximize or exit maximize view
  • Shift + double-click a video tile — add or remove spotlight

Meeting Timer

The Meeting Timer lets you display a visible timer during the call that is visible to all participants. This is separate from the session timer that starts automatically when the first participant is admitted.

To enable the Meeting Timer:

  1. Click the three dots in the upper-right corner of the call.
  2. Select Meeting Timer.
  3. Click Show Timer.

Related Guides