Jane's advanced settings give you more control over your Telehealth call experience. From disabling the pre-call test to enabling keyboard shortcuts, these settings let you customize how you run your sessions.

Advanced Settings

To access your advanced settings, click the cogwheel icon in the upper-right corner of the call and select Advanced from the left sidebar.

Here's what you can adjust:

• Pre-call Review — when toggled on, you and your patients will be asked to confirm your device settings before joining the session. Toggle this off if you'd prefer to skip the pre-call test for future sessions.
• Low Data Mode/Reduce Visual Effects — ideal if your network connection isn't strong. This setting decreases video resolution, disables background effects, and reduces frame rate to prioritize audio quality.
• Automatically Launch Picture-in-Picture — when toggled on, your video call appears in a small floating window while you work in other browser tabs. This is useful for charting during a session.
• Keyboard Shortcuts — when toggled on, you and your patients can use keyboard shortcuts to control certain settings within the call.

Keyboard Shortcuts

When keyboard shortcuts are enabled, the following shortcuts are available:

• V — enable/disable your camera
• M — enable/disable your microphone
• Space — hold to toggle mute/unmute
• C — open the chat window
• F — show/hide the toolbars
• Shift + L — lock or unlock the room
• P — show or hide picture-in-picture
• Shift + P — pop out or pop in your own video
• R — show or hide the room list
• Shift + S — start or stop sharing your screen
• Double-click a video tile — maximize or exit maximize view
• Shift + double-click a video tile — add or remove spotlight

Meeting Timer

The Meeting Timer lets you display a visible timer during the call that is visible to all participants. This is separate from the session timer that starts automatically when the first participant is admitted.

To enable the Meeting Timer:

1. Click the three dots in the upper-right corner of the call.
2. Select Meeting Timer.
3. Click Show Timer.

Use the Tab Key in Safari on Mac

By default, Safari on Mac skips buttons and links when you press the Tab key, so keyboard-only users can't reach most Telehealth controls, like Spotlight and the More menu. Follow these steps to turn on Tab key navigation in Safari.

1. With Safari open, click Safari in the menu bar at the top of the screen.
2. Select Settings.

3. Click Advanced.
4. In the Accessibility section, select the Press Tab to highlight each item on a webpage checkbox.

🩵 Jane Tip: If you need keyboard navigation only once, press Option+Tab instead. This works without changing the Safari setting.

What to Expect

The Tab key reaches every Telehealth control in the same order as in Chrome. This applies to the whole Telehealth experience, including the pre-call, in-call, and post-call screens.

Related Guides

• Telehealth Hub: Start Here
• View Settings for Telehealth
• Audio and Video Settings for Telehealth
• How to Join Your Telehealth Appointment (For Practitioners)