Staff Access Level: All levels
Jane Plan: All plans
Add-On Required: No for Telehealth (1:1). Yes for Group Telehealth ($15 per practitioner per month).
Geography: 🌐 All geographies
Instructions
During a Telehealth appointment, both practitioners and clients can share their screen with other participants. Here's how.
- Click the Share button in the toolbar at the bottom of the call.
- Choose one of the following options:
- A specific browser tab
- A specific window or program
- Your entire screen
- Check Share Audio if you want to share sound for a video.
- Click the blue Share button.
The shared screen will appear immediately and all participants in the call will be able to see it.
📣 Heads up: If you're using a Mac running macOS Catalina or later, you may need to give your browser permission to share your screen. Go to System Preferences > Security & Privacy > Privacy > Screen Recording and make sure your browser is checked on. You may need to restart your browser after making this change.
Important Notes
- Screen sharing is only available on macOS and Windows devices using a laptop or desktop computer. Mobile devices can view a shared screen but cannot initiate screen sharing.
- Screen sharing requires a screen width of at least 475 pixels. This covers most computers, laptops, and the majority of smartphones and tablets.
- Clients can share their screen by following the same steps above.
- Screen sharing cannot be recorded. Jane's Telehealth feature is HIPAA and PIPEDA compliant and does not support recording of any kind.
- Remote access and annotation are not currently available. Clients cannot take control of your screen or annotate during a session.