Staff Access Level: All levels
Jane Plan: All plans
Add-on Required: Yes — Group Telehealth
Geography: All geographies 🌐
Instructions
📣 Heads up: We recommend using the latest version of your web browser before joining. Check out the guides on updating Chrome, Safari, Firefox, and Microsoft Edge.
- Click on the appointment in the schedule.
- Click the Begin button in the appointment panel. The Begin button is available 1 hour before the session starts and disappears 1 hour after the session ends.
- Click the blue Request permissions button to allow your browser to access your camera and microphone. Select Allow while visiting this site so you won't need to grant permissions each time.
- Click the blue Run Test button to test your camera, microphone, speaker, and internet connection, or click Skip to proceed without testing.
- Adjust your camera and microphone settings using the cogwheel if needed.
- Click the blue Join meeting button.
The Waiting Room
Participants will arrive in the waiting room one at a time. If you are already in the call when a participant joins, you'll hear a notification chime.
To admit participants, choose one of the following options:
- Click the blue Let in button next to a participant's name to admit them individually, or send a message if you need more time.
- Click Admit all to admit all participants currently in the waiting room at once.
What to Expect
The timer in the upper-left corner of the call starts when the first participant is admitted and is visible to all participants.
Ending the Call
- Click the Leave button at the bottom of the screen.
- Select End the meeting for all to close the meeting room for all participants, or select Leave room to exit without closing the room for others.
After leaving, you'll have the option to leave feedback on your audio and video quality.