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Setting Up 2-Step Verification Using Text Messages (SMS)

  1. Security
  2. Setting Up 2-Step Verification Using Text Messages (SMS)

    3. 4 min read
Jane Plan: All plans
Geography: 🌐 All regions

Text message (SMS) verification sends a one-time code to your mobile phone number each time you log in. It's a straightforward option if you have a mobile phone and reliable cell service.

Instructions

To set up 2-Step Verification using text messages, follow these steps. Once complete, Jane will send a verification code to your mobile number each time you log in.

  1. Click your name in the top right corner of Jane and select My Account. On a mobile device, tap the circle with your initials in the upper right corner and select My Account.
  2. Select 2-Step Verification from the left menu.
  3. Click Set Up in the Text Message (SMS) section.

the screen where you enter your verification code with a link underneath to use your recovery code instead

  1. Enter your password and click Next.
  2. Enter the mobile number you'd like to receive your verification codes at and click Next.

🩵 Jane Tip: If your mobile number is already saved on your staff profile, it will pre-populate in the phone number field. If you enter a different number, it will override and update the number on your staff profile.

  1. Enter the verification code sent to your phone and click Submit.
  2. Save your Recovery Code somewhere secure. You can copy it or download it as a PDF.

The recovery code screen with options to copy or download your code

📣 Heads up: Your Recovery Code is a one-time-use backup code for situations where you can't receive your SMS code. Store it somewhere safe, like a password manager or secure cloud storage.

What to Expect

Once set up, Jane will send a verification code by text to your registered mobile number each time you log in. You'll have just over 5 minutes to enter the code before it expires. If you don't receive a code, you can click Resend code on the verification screen to request a new one.

🩵 Jane Tip: If you've set up more than one 2-Step Verification method, you can choose which one is your default from the 2-Step Verification tab in your My Account area.

Important Notes

  • If you update your mobile number from your staff profile, 2-Step Verification will be turned off automatically. You'll need to set it up again from your My Account area once your number is updated.
  • If you can't receive SMS codes while travelling, you can use a Recovery Code to log in, or ask your Account Owner or a Full Access user to temporarily disable 2-Step Verification on your profile.
  • While SMS verification provides an extra layer of security, the authenticator app option is more secure. See our guide on Setting Up 2-Step Verification Using an Authenticator App for more details.

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