Every morning, Jane fetches your Teleplan Remittances for submissions to MSP and WorkSafeBC. If any Teleplan invoices get rejected, don’t worry! Jane will automatically send them to the Rejected section of your Billing tab. That way, you can easily review them and figure out what needs to be fixed 📝.

Filters

If you’ve got a list of invoices to sort through, it can be helpful to use Jane’s filters to focus on just the invoices you need. You can Filter by things like:

Location
Patient
Insurer
Staff Member
Date Range

rejected folder filters

Working with Rejected Claims

If a Teleplan claim is rejected, there are commonly three options we see used:

Resubmit the claim without any changes.
Update the billing and/or diagnosis codes before resubmitting the claim.
Remove the claim entirely and convert the invoice into a private charge for your patient.

Resubmitting the Claim with No Changes Made

To simply resubmit without making any changes, use the drop-down arrow on the invoice to Mark as Unsubmitted.

marking rejected claims as unsubmitted

From there you can work through the claim submission workflow to send the invoice back to Teleplan for processing.

Changing Billing and/or Diagnosis Codes and Resubmitting the Claim

To update billing and/or diagnosis codes prior to resubmitting, use the drop-down arrow on the invoice to Edit Purchase.

editing a claim purchase

Scroll down to the Insurance section and use the drop-down arrow to Mark as Unsubmitted.

marking rejected claim as unsubmitted

Once the claim is in an Unsubmitted state, you can use the X to the right of the diagnosis code to remove it and add a new diagnosis code or use the drop-down arrow to the right of the billing code to *Change Billing Code**.

changing diagnosis or billing codes for rejected claims

When you have finished updating your billing and/or diagnosis codes, you can work through the claim submission workflow to send the claim to Teleplan for processing.

Removing the Rejected Claim and Creating a Private Charge

To remove the claim and return the invoice to a private charge for your patient to pay, use the drop-down arrow on the invoice to Edit Purchase.

Scroll down to the Insurance section and use the drop-down arrow beside the claim to Remove Policy

remove rejected claim

Once you remove a Teleplan claim, Jane takes care of the billing process by creating a new invoice for the patient, applying any previously paid user fees to the new invoice, and then leaving the difference as an outstanding amount owed by the patient for the invoice.

Teleplan (MSP & WorkSafeBC) Rejection Codes

If you’re facing a specific Teleplan rejection code, don’t worry! We’ve got you covered with our detailed Teleplan (MSP & WorkSafeBC) Rejection Codes guide. It breaks down all the codes and offers steps to correct your claims.

You’re also always welcome to chat with us directly if you need assistance with handling claims, so please feel free to Contact Us.