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Security FAQ

If you’d like to learn more about Jane’s privacy and security standards, practices, and certifications, you can head to our Security and Trust homepage to learn more.

Where is Jane Data Stored?

Jane Data is stored on secure SOC 2-audited servers on proper data centres, depending on the location you choose for your Jane account when you sign up.

  • Canada: Jane has two data centres, both located in the Montreal area.
  • United States: Oregon
  • Australia: Sydney
  • UK and Europe: London, England
  • Rest of world: Canada (Montreal)

How is Jane Data Secured?

Jane Data is encrypted using 256 bit encryption when sent between your device and our servers (in the same way as your banking information would be).

How is Jane Data Accessed?

Administrators, practitioners and patients each access Jane using their own account secured by a username and password. Account owners can control access permissions for each user, which includes control of accessing patient charts, billing records, and schedule records.

How is Jane Data Backed-up?

Jane uses mirrored database servers (which act as real-time backups) so in the unlikely event that something happens in data centre, Jane can flip over immediately to use the other database server. Jane also performs nightly off-site backups, just as an additional precautionary measure.

How is Chart Access Tracked?

Jane offers a user-activity report to account owners in which they can see a detailed breakdown of all user activity. The report can be filtered by date range, user, and type of access for regular reviews on who is accessing patient charts.

Who owns Jane Data?

There are two levels of privacy to consider with Jane. The Account Information we collect from our Account Owners to open their Jane account (such as clinic name and information and credit card number for billing) and the Patient Data that our clients collect (such as patient name, demographics, and medical information for chart entries). Our privacy policy talks about the former which you can read here.

Patient data (charts, patient profiles, appointment history etc) is always owned by you, our customer. So what that means is that Jane acts as an agent storing patient data on behalf of our customers. The account owner (you) retains ownership of all patient data.

Still Have Questions?

Have any questions about this guide or anything else related to security? Feel free to email Privacy and Security Support at [email protected] and we’d love to clarify anything you’re unsure on!

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