Hello! 👋 You’ve found the spot for all your AI questions. Well, maybe not all of them, but definitely the ones about how AI can support your care.

Below you’ll find some frequently asked questions that patients have about Jane’s AI Scribe, including:

• How Jane’s AI Scribe is used
• How data stays private and secure
• How it can positively impact your care

If you’ve got a question that isn’t answered here, feel free to ask your practitioner about AI Scribe and if they use it. They’ll get to learn what you’re curious about, and you’ll get to learn a bit more about how the tool works.

What is AI Scribe?

With AI Scribe, practitioners can record your session or dictate their notes post-session, and have a pre-formatted note created in minutes, saving valuable time and allowing them to be more present during your time together. Documentation is a big part of your care and takes a lot of time and energy to do well. AI Scribe helps lighten that load for your practitioners.

Will my practitioner still take notes?

With your consent (which you can withdraw at any time), your practitioner can record your session or dictate their notes after the session. AI Scribe will then draft a note for them to review, edit, and sign off on. This allows them to stay focused on you during your session and still create high-quality notes.

Is my voice or what I say during the session being saved anywhere?

For practitioners using Jane’s built-in AI Scribe, session recordings and transcripts are easily accessible to them from your individual chart, but not included in your legal medical record. Your practitioner can review, replay, and when they’re finished, permanently delete the recording. If you’re curious, it’s a great idea to ask your practitioner about their approach to recordings.

Jane has taken special care to keep your data safe. AI Scribe follows the same privacy and security best practices used across Jane.

Is my information being used to train the AI model?

No, Jane doesn’t use patient data to train the AI feature.

Can I opt out of AI Scribe usage during my appointments?

Yes, you can. Your practitioner should ask for your consent before using AI Scribe, and even if you agree to its use, you can withdraw your consent at any time.

Can I trust that the notes from my session are accurate?

AI Scribe only creates a draft of your session notes, but your practitioner still needs to review, edit, and sign off on them to ensure accuracy before they become part of your record.

Practitioners know that AI Scribe is a tool to help them, but never a replacement for their expertise or clinical judgement.

How does AI Scribe help my practitioner?

Time savings and better patient care are some of the common benefits we hear from practitioners using AI Scribe. Because AI Scribe is helping to take notes in the moment, they get formatted, reviewed (and finished) faster, giving your practitioner some more time back in their day for patient care, or running a business, or some free time to help them recharge.

However, this will look a little different for each practitioner, so if you’re curious, you could always ask your practitioner directly about the benefits they’re seeing!

How does AI Scribe help me as a patient?

If your practitioner uses AI Scribe, you might notice a few small differences during your session, depending on the type of care you’re receiving.

For manual therapy, your practitioner might talk through parts of their assessment or treatment out loud. Some patients find this helps them better understand what’s happening and offers them a bit more insight into their care.

For mental health sessions, AI Scribe reduces the need for manual note-taking. That means your practitioner can stay more engaged and present in your conversation without having to split their focus between you and their notes.

However, if you’d prefer your practitioner stick to written notes, just let them know. AI Scribe isn’t the only way to take great notes, it’s just a new option. You’ll still receive the same thoughtful care either way.

Have more questions?

Your practitioner can walk you through how AI Scribe works in their clinic, or you can learn more at jane.app.

💡Jane tip: with Jane’s Mobile App for Clients, booking, managing and joining appointments across all of your Jane clinics can happen securely, in one place. Download the app today. 💙