Jane's Guide Here's all the help you need to use Jane.

Managing your Jane subscription

All practices signed up prior to January 3rd, 2023 will continue to operate under their existing licensing model.

Are you looking to review your past invoices and payments for your Jane Subscription? Do you need to update your credit card? Do you need to review the license count for your subscription? Let’s review how to manage that!

How to find your billing history & invoices

To view and download your monthly invoices for Jane, just head over to the Settings > Jane Subscription area in your account.

From there, you’ll want to look for the Billing History tab where you will be able to download individual invoices as well as generate an overall account statement.

Pro tip: Being that the Jane Subscription tab will only be visible when logged in as the Account Owner, we understand that sometimes you may need to forward a copy of your statement for your financial reporting. This can be done by clicking the statement tab in the top right-hand corner.

Once the page is loaded you will have the ability to scroll to the bottom of the page and select the PDF button on the bottom left-hand corner.

How to update your credit card

Within your account, you will always have the ability to change your credit card on file. This can be done by selecting Settings > Jane Subscription.

Once within your account area, you will then select Update Credit Card tab in the header, enter the information & always remember to hit that Update credit Card button to save the information.

If by chance you have multiple cards on file and you are ever presented with the notification shown below, simply reach out to us ([email protected]) or give us a call at +1 844-310-JANE (5263) and we would be pleased to have that adjusted on your behalf.

Which cards are accepted for my Jane subscription payments?

When it comes to your Jane subscription, we’re able to accept Visa & Mastercard. A Visa-branded debit card would also do the trick, though Mastercard-branded debit cards, Discover cards, and American Express are not supported at the moment.

Am I able to pay my Jane Subscription by Interac e-Transfer?

A monthly Jane subscription can only be paid by credit card, we’re not able to accept payment by cheque or e-transfer. You’ll want to make sure you have a valid credit card on file for your monthly subscription, and you can update that card as needed should your payment details change.

How to update the number of licenses

The Account Owner can check their plan and license count details within their Jane account.

Let’s have a peek at where to view this, click on Settings > Jane Subscription in your account.

Once within your Account page, you will scroll to the bottom of the page and view your selected Plan and the number of licenses set for your account.

If this license count is incorrect you can contact us or edit the count directly by selecting the Change Subscription button.

Changes to your plan or license count can only be made once per day so if you need a hand with making a second change on the same day, feel free to send us an email.

Learn how licenses are calculated in the following guide: License Usage FAQ

Under the Plan you are subscribed to, click on the dropdown arrow beside the number of licenses and adjust to the number of licenses your account requires.

Ensure that you click on the Select button below the plan that you have changed and Jane will take care of the rest!

Pro tip: As a reminder, we base licenses on the number of booked hours for a practitioner per week. We consider a full license to be 24 hours per week or more, and we bill a half license for practitioners with less than 24 hours per week (e.g. a practitioner who has two booked hours per week is billed as a half license).

Breaking down your initial Jane invoice

It’s totally normal that the initial subscription payment is a little bit higher. It will include the current month’s subscription and a prorated amount for the previous month. You’ll be able to view a more detailed billing history by heading to Settings > Jane Subscription > Billing History.

We process our monthly subscription billing on the first business day of each month, so this prorated amount is processed the following month rather than charging you first thing after signing up.

Updating your Jane account information

Has your business name or address changed recently? No matter which changes you need to make, you’ll be able to make those changes by heading to the Settings > Jane Subscription area of your account.

Note: the Jane Subscription tab will only be visible when logged in as the account owner profile

From there, you’ll want to click on the Contact Info tab. This is where you can update the name or enter your new business address.

Pro tip: The email address listed for the Account Owner needs to be updated in the Account Owners staff profile within your Jane account.

Great job on mastering your Jane Subscription page!

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