Jane's Guide Here's all the help you need to use Jane.

Adding a New Patient

Adding new patients to Jane is a snap! There are two ways to add a new patient to your account, depending on your staff permission levels.

Staff member with Full Access Permission

Full Access users can head to the Patients tab, click on New Patient towards the bottom left, and complete the form.

Staff member with Practitioner-Level Permission

From the schedule, click on the date & time you would like to book the appointment. In the Appointment Panel, click on the New Patient button.

Quick note: the term Patient is customizable, so your account may say something different in the top blue bar, like Clients, Guests, etc. If you’d like to change how you refer to your patients, you can update this in Settings > Language.

Some Items to Fill Out Include:

  • First Name and Last Name (required)
  • Email Address
  • Basic Contact Info
  • Reminder & Notification Preferences - If the patient would like appointment reminders via SMS or email.
  • Referral Info - If the patient has been referred to the clinic or a specific practitioner.
  • Marketing - Allows the patient to opt in to receiving marketing emails from your clinic

Saving & Sending a Welcome Email

Once you have entered all of the patient’s information you can Save their profile. If you have entered an email address, click the Save & Send Welcome Email button. This will send the patient an email, which gives them access to Jane’s online booking site. The welcome email is customizable under Settings > Language.

If you’re looking to customize the information provided by patients when creating their own profile online, head on over to our guide here for some help: Customizable Patient Sign Up Form Guide

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