Getting paid - and keeping track of those payments - should feel straightforward. This section brings together everything you need to know about how money moves through Jane Payments.

You’ll find guides that explain when and how payouts reach your bank, what to do if a payout fails, and how to handle refunds or chargebacks with confidence.

Whether you’re double-checking a deposit, sending a partial refund, or preparing for a dispute, these resources walk you through each step clearly and calmly.

Payouts

• When Do I Get My Jane Payments Deposits

• Investigating Your Jane Payments Payouts

• Failed Jane Payments Payouts

• How to Get Paid Instantly with Jane Payments

Refunds

• Refunding a Patient Payment

• Partially Refund a Payment

• Issuing a Receipt for a Refund

Chargebacks & Disputes

• Chargebacks and Payment Disputes

• Preparing for Disputes: Best Practices

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If you’re reviewing your payouts or refunds and something doesn’t add up, send us a note at [email protected] and we can take a look with you.