Online payments are a big part of what makes Jane Payments simple and secure for both clinics and clients. Whether someone is booking an appointment, paying off a balance, or saving a card for future visits, everything happens right inside Jane. No extra portals. No juggling tools.
This section brings together all the ways you can collect and manage payments online - from saving cards on file to handling no-show fees and offering gift cards or memberships. Think of it as your guide to the online side of Jane Payments and how it can help you save admin time, reduce friction, and create a smoother experience for your clients.
If you’re setting up your workflow, exploring your options, or troubleshooting something specific, this is a good place to start.
Saving cards on file
- Save and remove cards on a Client’s profile
- Deleting a Credit Card from a Patient’s Profile
- Collect Credit Cards on Intake Forms
- Add a Credit Card from the Client My Account Portal
- What’s that odd, small charge on my Patient’s credit card?
- HSA/FSA Cards
Collecting payment
- Paying Balances Online
- Collecting Payments at Online Booking
- Automated Balance Reminders (Insurance)
- No Show and Late Cancellation Fees
- Collecting Payment for a No Show or Late Cancellation
- Why did my client’s card decline?
- Handling Credit Card Reimbursements from Insurance Companies
Gift Cards, Packages, and Memberships
If you also take payments in person, you can head over to our Terminal Payments page for everything related to using a Jane Payments Terminal.
And if anything feels unclear or you’re running into something specific, feel free to reach out at [email protected]. The Payments team is always here to help.