A new Jane Payments Terminal arrives on November 1, 2026. Click through the questions below to find out what’s changing, whether you need to do anything, and how to order. If you don’t find your answer, please don’t hesitate to get in touch at [email protected].

Didn’t quite find what you were looking for? Take a peek at our additional resources.📚

About the new terminal

What’s changing?

On November 1, a new Jane Payments Terminal replaces the current model. It has a bigger, sharper HD screen, a longer battery life, and a refreshed design. The current terminal is available to order until October 31.

Why is the terminal changing?

Stripe, our payments partner, is retiring the current model and replacing it with a newer generation of hardware.

How much does the new terminal cost?

🇨🇦 Canada: $369.00 + tax/shipping
🇺🇸 US: $259.00 + tax/shipping
🇬🇧 UK: £209 + VAT/shipping

Why does the new terminal cost more than the current one?

It’s a newer generation of device with a bigger screen and longer battery, and it costs more to build. Everything else about Jane Payments, including your processing rates, stays the same.

Do my processing rates change?

No, your processing rates stay the same. The terminal price and your processing rates are separate.

🇨🇦 Canada: 2.5% per transaction for credit on the terminal, and a flat $0.10 per Interac transaction
🇺🇸 US: 2.6% + $0.10 per transaction on the terminal
🇬🇧 UK: 1.5% + £0.20 per transaction on the terminal

If you already have a terminal

Do I need to upgrade?

No. Your current terminal keeps working as it does today, and it stays fully compatible with Jane Payments until 2031.

Will my saved patient cards carry over if I get the new terminal?

Yes. Cards are saved to your Jane Payments account, not to the terminal, so nothing is lost when you switch devices.

I have a custom image on my terminal’s idle screen. Will it carry over?

You’ll need to set it up again on the new terminal, since its screen uses a different image size. It only takes a couple of minutes. Here’s how: Jane Payments Terminal Custom Branding.

What if my current terminal stops working after October 31?

If it’s within its one-year warranty, we’ll replace it. The replacement usually ships within 5 business days and includes a return label for the old one. Outside of warranty, you’d purchase the new terminal.

Ordering

Can I still buy the current terminal?

Yes, until October 31. It’s $279 CAD or $239 USD plus taxes and shipping. You can order it from Settings > Jane Payments > click + Add Item > Order Terminal.

I just bought the current terminal. Can I exchange it for the new one?

If you purchased your current terminal between September 1 and October 31, 2026, you have 60 days to return it. Purchases made before September 1 or after October 31 stay on the standard 30-day return window.

You can return your current terminal, then order the new one. Email the Jane Payments team at [email protected] and we’ll walk you through it.

How do I order the new terminal?

Starting November 1, you’ll order it the same way: Settings > Jane Payments > click + Add Item > Order Terminal. If you need one before then, reach out to the Jane Payments team and we can place an early order for you.

Book a time with us here.

How long does shipping take?

Terminals typically arrive within 2 to 5 business days.

📚Additional Resources

Looking for something else? Feel free to browse our guide docs below, or reach out to our team.

Wondering about something we didn’t cover?
Our Jane Payments team would love to help. You can reach us directly at [email protected].

Jane's Guide

Here's all the help you need to use Jane.

The New Jane Payments Terminal: FAQ

🆕 About the New Terminal

💳 If You Already Have a Terminal

🛒 Ordering