A new Jane Payments Terminal is available as of November 1, 2026. Click through the questions below to find out what’s changing, whether you need to do anything, and how to order. If you don’t find your answer, please don’t hesitate to get in touch at [email protected].

Didn’t quite find what you were looking for? Take a peek at our additional resources.📚

About the new terminal

What’s changing?

On November 1, a new Jane Payments Terminal replaces the current model. It has a bigger, sharper HD screen, a longer battery life, and a refreshed design. The older terminal was available to order until October 31.

Why is the terminal changing?

Stripe, our payments partner, is retiring the current model and replacing it with a newer generation of hardware.

How much does the new S700 (white) terminal cost?

🇨🇦 CA: $360.34 + tax/shipping
🇺🇸 US: $257.14 + tax/shipping
🇬🇧 UK: £209 + VAT/shipping

Why does the new terminal cost more than the old one?

It’s a newer generation of device with a bigger screen and longer battery, and it costs more to build. Everything else about Jane Payments, including your processing rates, stays the same.

Do my processing rates change?

No, your processing rates stay the same. The terminal price and your processing rates are separate.

🇨🇦 Canada: 2.5% per transaction for credit on the terminal, and a flat $0.10 per Interac transaction
🇺🇸 US: 2.6% + $0.10 per transaction on the terminal
🇬🇧 UK: 1.5% + £0.20 per transaction on the terminal

If you already have a terminal

Do I need to upgrade?

No. Your current Wise POS E (black) terminal keeps working as it does today, and it stays fully compatible with Jane Payments until 2031.

Will my saved patient cards carry over if I get the new terminal?

Yes. Cards are saved to your Jane Payments account, not to the terminal, so nothing is lost when you switch devices.

I have a custom image on my terminal’s idle screen. Will it carry over?

You’ll need to set it up again on the new terminal, since its screen uses a different image size. It only takes a couple of minutes. Here’s how: Jane Payments Terminal Custom Branding.

What if my current terminal stops working after October 31?

If it’s within its one-year warranty, we’ll replace it. The replacement usually ships within 5 business days and includes a return label for the old one. Outside of warranty, you’d purchase the new terminal.

Ordering

Can I still buy the WisePOS E (black) terminal?

The WisePOS E (black) terminal was available to order until October 31, 2026. New orders are for the S700 (white) terminal, which you can order from Settings > Jane Payments > click + Add Item > Order Terminal. If you already have a WisePOS E, you don’t need to replace it.

I just bought the WisePOS E (black) terminal. Can I exchange it for the new one?

If you purchased your WisePOS E (black) terminal between September 1 and October 31, 2026, you have 60 days to return it. Purchases made before September 1 or after October 31 stay on the standard 30-day return window.

You can return your Wise POS E (black) terminal, then order the new one. Email the Jane Payments team at [email protected] and we’ll walk you through it.

How do I order the new S700 (white) terminal?

As of November 1, you can order the new terminal by heading to Settings > Jane Payments > click + Add Item > Order Terminal.

How long does shipping take?

Terminals typically arrive within 2 to 5 business days.

📚Additional Resources

Looking for something else? Feel free to browse our guide docs below, or reach out to our team.

Wondering about something we didn’t cover?
Our Jane Payments team would love to help. You can reach us directly at [email protected].

Jane's Guide

Here's all the help you need to use Jane.

The New Jane Payments Terminal: FAQ

🆕 About the New Terminal

💳 If You Already Have a Terminal

🛒 Ordering