Jane's Guide

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Integrations Hub & FAQ

  1. Integrations
  2. Integrations Hub & FAQ

    3. 11 min read
    Balance Plan Practice Plan Thrive Plan

Welcome to our Integrations hub page. Here, you’ll find information about each integration and some guides to get you started. We also have some frequently asked questions below. As always, if you have any questions that aren’t answered here, don’t hesitate to reach out to us and we’ll be happy to help.

Curious about which integrations come with your plan and which are paid add-ons? You can check out those details on our Pricing Page.

Table of contents:

Jane Payments

With Jane Payments you can store customer cards on their profile, accept online booking pre-payments online, and send e-invoices to customers for outstanding balances.

Claim.MD

Connect your Claim.MD clearinghouse account to submit claims, receive responses, manage rejections, and receive ERAs, all directly in Jane. This integration provides more streamlined, error-free billing for Jane users, and with supportive onboarding and enrollment, Claim.MD clearinghouse makes it quick and easy to get started.

Jane Websites

Jane Websites lets you design and publish your own website that’s fully integrated with your Jane account, for $59/month. Whether you’re starting from scratch or upgrading your existing site, Jane Websites helps you showcase your practice and make it easy for clients to find, book, and connect with you.

  • Create your site in just 1 minute
  • Easy to maintain and make updates
  • Real, human support (Just like Jane!)
  • Syncs daily with your Jane account

  • No setup fee

  • Check out our Jane Websites guide

Documo

We’ve partnered with Documo, a HIPAA, PIPEDA, and GDPR-compliant, cloud fax software so that you can send faxes directly from your patients’ charts.

Jane users can sign up for a Documo license from their Jane account for a special rate of $15 USD/month. This includes:

Telus eClaims

Jane’s TELUS eClaims integration enables real-time claim adjudication for your patients in Canada. The integration allows you to submit a claim and receive a real-time response right from the schedule in Jane.

Fullscript

Fullscript is a free platform that empowers healthcare providers to deliver the personalized care patients deserve more confidently and efficiently. With access to high-quality supplements, smart adherence tools, and industry-leading labs (US only), Fullscript helps streamline your workflow while supporting better patient outcomes.

Jane’s integration allows you to launch Fullscript directly from a patient chart and make supplement recommendations with the details automatically recorded in the patient’s chart. If you are located in the US, you may also place lab orders and have the order details, as well as results of the tests, sync to the patient’s chart.

Physitrack

Physitrack is a platform for healthcare practitioners to design home exercise programs, track patient adherence, and offer secure telehealth sessions.

Jane’s Physitrack Integration lets you quickly add Jane patient profiles to Physitrack and automatically sign in to prescribe exercises. Jane users receive a special discount on Physitrack subscriptions. Find your discount code in the Settings tab > Integrations > Get Started on the Physitrack section. Full setup instructions are in our guide below, and Clinic Plans are available for larger practices.

Pacific Blue Cross

Jane’s Pacific Blue Cross integration enables real-time claim adjudication and payment for your patients in British Columbia. The integration allows you to submit a claim and receive a real-time response right from the schedule in Jane.

Teleplan

Teleplan is a government-run electronic billing portal. For customers in British Columbia, Canada, Jane can directly submit and track insurance billing for those insurers billing through Teleplan. Depending on your discipline this might include MSP, and/or WSBC. Medical claims are submitted for payment electronically through the Medical Services Plan (MSP) Teleplan system.

Google Analytics

Available on our current Thrive Plan and Legacy Base & Insurance Plans. Google requires little introduction: they offer an Analytics tool that can help track your website traffic, behaviour and online advertising efforts. For those tracking analytics using Google’s Analytics tool, Jane can include your Tracking ID through our integration to help you gather stats on your online booking site. This helps people looking to manage conversions defined as appointments that were booked online. Jane is now supporting Google Analytics 4 (GA4).

Reserve with Google

Go from being found on Google, to booked in Jane. This integration between Jane and your Google Business Profile simplifies the process for clients to learn about your practice and seamlessly directs them to your Jane online booking page.

Reserve with Google is currently available for clinics in Canada 🇨🇦 with availability in the US coming soon.

Calendar Subscriptions

Staff can view their Jane schedule (appointments and shifts) in any calendar app that supports the iCal format. Jane provides a private Calendar URL that can be synched with an outside calendar where Jane will send appointment or shift information over to your calendar app. It’s important to note that this is a one-way conversation - so changes made in your outside calendar will not be reflected back in Jane.

Mailchimp

MailChimp is an online email marketing service for managing contacts, sending emails, and tracking results of your teams email campaigns. Your customers in Jane will automatically be added to your MailChimp list if they have opted in to marketing emails.

Frequently Asked Questions (FAQ)

How do we define integrations at Jane?

Great question; an integration for us can be a product integration or a marketing partnership.

Our product integrations are a mix of workflows starting from Jane and ending in another platform, a workflow in another platform that speaks to some parts of Jane, or a workflow in Jane that’s powered by different technology.

Does Jane have any more integrations that aren’t listed here?

No, this page is our source of truth for Jane product integrations. However, not all marketing partnerships are listed. If you’ve seen Jane integrations advertised elsewhere, please feel free to reach out to us.

I need help setting up or understanding an integration, who should I reach out to?

We’re happy to be your first stop for all Jane workflows. When it comes to integrations, we can’t guarantee that what you’re encountering is within our expertise, but we’ll do our best to help find an answer or point you in the right direction. As a general rule, if a problem arises on another platform (for example, in Fullscript) then we recommend you start there.

Who can I reach out to about building an integration or forming a partnership with Jane?

Great question! You can reach out to [email protected].

Does Jane have an open API?

No, Jane doesn’t currently have an open API or provide API keys, and there aren’t any plans to make these available at this time. If there’s something specific you were hoping to do with an API, we’d love to hear more so we can pass your feedback along to our team.

How can I learn about new Jane integrations?

Subscribing to our monthly newsletter is the best way to stay in the loop on new and improved Jane integrations. You can head to jane.app/guide and enter your email address to sign up.

Does Jane support Google Tag Manager or Meta (Facebook) Pixel?

No, Jane does not support Google Tag Manager or Meta (Facebook) Pixel. For a little insight into this decision, Jane would need to allow deep embedding within your Online Booking Site to support these integrations. Our Privacy and Security Team feels that this would cause privacy and security implications; therefore, since our customers’ data is our top priority, we’ve chosen to not support these integrations.

What steps can I take to make sure that I’m protecting my clinic’s privacy and security while working with Jane’s integrations?

Privacy and security are at the heart of everything we do at Jane. That’s why we choose companies who share our commitment to protecting your information.

That said, security is everyone’s responsibility — so you’ll still want to follow some Security & Privacy Best Practices. These include using a strong password, enabling 2-step verification, using auto-logout, and signing out when you step away from your computer.

When it comes to your accounts (for both Jane and the companies we integrate with), it’s a good idea to provide each user with access to only what’s needed to get the job done. In the security world, this is called the Principle of Least Privilege. This means that people should only have access to the information they need to do their job, and nothing more. Sensitive information is safest when access is limited — make sure staff only have what they need for their role and skip any unnecessary systems or integrations.