Jane's Guide Here's all the help you need to use Jane.

Filling out a rating survey (for Patients)

Hey there! 👋 You must be looking to leave a review for an appointment! That’s awesome. We know your therapist and the clinic will really appreciate it!

Not sure how to fill it out? Let us quickly show you how!

You should have received an email from your provider. Start by opening up the email and clicking the “Rate Your Experience” button:

Once you click the rating, you’ll be taken to a webpage where you’ll have a chance to let the practitioner know how they did by clicking a star rating out of 5. Giving a 5-star rating lets the practitioner know they did an amazing job, while a 1-star rating means there’s lots of improvement. You can also share any comments, feedback, or a review for your practitioner. When you’re finished, don’t forget to click the Submit button!

💡 Your comments will be seen by the clinic and the practitioner, but it will not be posted publicly.

That’s it. Your practitioner and their clinic appreciate the feedback!

Leaving a Google Review

If the clinic is listed on Google, you can help them further by adding your review to Google as well. You can copy your review by clicking the ‘copy’ button, then give the Open Google Review button a click and it’ll take you to Google.

Once you’re on Google, simply add your rating and review in the new window. Google may prompt you to sign in first before showing this window. When you’re finished, click Post to publish the review.

You should be able to see your review posted after on the clinic’s Google page.

If you have any questions you can always reach out to us by email at support@janeapp.com or by phone at 1-844-310-5263 (Mondays through Fridays from 7am to 5pm PST) and we would be happy to guide you in the right direction!