Jane's Guide

Here's all the help you need to use Jane.


Teleplan Transition

  1. Teleplan
  2. Teleplan Transition

    3. 4 min read
    Practice Plan Thrive Plan

If you are already billing Teleplan within BC for MSP or WSBC claims, there will be claims that you billed in your old system before moving to Jane.

There are a few steps we recommend to make the transition as smooth as possible and to limit the number of claims that were created in your old system but paid into Jane.

You can start using your Jane account anytime, but it’s best to transition your Teleplan billing during the few days between a Remittance and the next billing Cut Off.

Old system

  • DO NOT connect Jane to Teleplan until you will no longer be communicating with Teleplan in your old system. Teleplan can get confused if multiple systems are connected at the same time.
  • Submit all of the claims that were created in your old system before your live date with Jane.
  • Stop billing new visits in your old system; those should be billed in Jane.
  • Keep your Teleplan connection active in your old software until the next Remittance date.
  • Pull in your final Remittance.
  • Print or save a record of any final outstanding claims (rejected, on hold, or submitted).
  • Once your final Remittance is processed, remove any Teleplan login information to prevent further communication between your old system and Teleplan.

Jane

  • DO NOT connect Jane to Teleplan until you will no longer be communicating with Teleplan in your old system. Teleplan can get confused if multiple systems are talking to it at the same time.
  • Begin building claims in Jane as soon as you go live.
  • Claims can stay in the “Unsubmitted” area until your final Remittance has been pulled into your old system and you are ready to connect Jane to Teleplan.
  • After the Remittance date, connect Jane to Teleplan (in the Settings > Teleplan Info area).
  • Validate your claims, send them to Queued, and then submit them. Once connected, Jane will automatically pull in all future Remittances.

Remittances in Jane

When you receive your first few Remittances in Jane, they may include payments for claims that were created in your old system. Because Jane doesn’t have an invoice for these claims, they will appear in the Remittance Report with a note that they have not been processed. They will look like this:

These claims should be manually matched to the Outstanding Claim report from your old system. You’ll need to use the Teleplan sequence numbers to reconcile them, as that’s the only data Teleplan sends back to Jane. These payments will not appear on any Jane reporting, so you’ll need to manually include them in any compensation reports for those billing periods.

Once you begin submitting claims to Teleplan from Jane, payments included in your Remittances will be automatically processed. Jane will match each payment to the corresponding invoice and mark it as paid, so you won’t need to handle those manually.

The first few Remittances will likely have the highest number of unprocessed claims from your old system. They will decrease over time, but it’s always a good idea to review your Remittance Report to check for any that remain unprocessed.

As always, let us know if you need any help!