Jane's Guide Here's all the help you need to use Jane.

Welcome to the Jane Guide

This guide is a growing library of tips and instructions for having the best experience with Jane.

On the left, you can check out guides on every topic imaginable, including our Training Courses! These are structured learning sets that take the guesswork out of learning Jane. We’ve heard they’re great for training new staff.

✨ New Feature Highlight

The wait for an easier way to manage your Wait List is over!

We are so excited to introduce Jane’s newest feature:

 Wait List Notifications! 🎉

Our goal with this feature is to help you keep your schedules full, see your clients sooner, and spend less time managing your Wait List.

Let’s take a look at how it works:

👀 When an appointment is deleted, cancelled, no-showed, or moved, Jane will scan the Wait List and hold that spot for all of your eligible wait-listed clients (clients whose treatment preferences and availability fit within that new opening).

💪 When you click on the spot being held, Jane will give you some options:

  • Send a notification to all those clients at once
  • Release the spot back to the general public
  • Book a specific client into that spot with a single click

🚀 If you choose to enable automatic Wait List Notifications, Jane will send out an SMS and/or an email notification (based on your clients’ notification preferences) to all of those clients for you and they can book on a first-come-first-serve basis!

⏳ If there are no takers after a notification has been sent out, that spot will automatically be opened back up for the general public to book into after a customizable amount of time.

Ready to learn more?

Check out our Wait List guide hub to learn all about how Jane’s Wait List Notifications can be put to work in your practice!

Ideas and Feedback

We want to continue to build this feature with your help! If you have ideas for how we can make Wait List Notifications even better, please don’t hesitate to add to one of our Feature Requests or get in touch with us!

Looking for more? You can also check out Jane’s Changelog to see what else is new and, as always, let us know if you need a hand.