Virtual assistants and receptionists give your clinic extra support for admin tasks and front desk work. They're real people, clinic-trained and Jane experts, so they can step in without a long ramp-up, freeing up time for you and your team to focus on patient care, getting patients faster answers, and cutting down on missed calls so fewer new patients slip through the cracks.
To get started, book a discovery call with the team. They'll review pricing and package options based on your clinic's volume and needs.
What can they help with?
A virtual assistant helps with the day-to-day admin tasks that pile up behind the scenes. Depending on what your clinic needs, this can include:
- Responding to patient emails
- Billing and payments
- Lab coordination
- Documentation
- Patient intake
- And more
A virtual receptionist answers your clinic's phone under your existing number. A virtual receptionist can:
- Book new appointments
- Reschedule or cancel appointments
- Answer general patient inquiries and take action in Jane
Some commonly asked questions
What hours are they available?
Our virtual assistants and receptionists are available Monday through Friday, 8:30am to 5:30pm in your local time zone, across Canada and the US.
I'm a solo practitioner. Can I use this service too, or is it just for larger clinics?
It works for clinics of all sizes. Solo practitioners and group practices alike use this service to get admin tasks off their plate so they can focus on their clients. We're ready whenever you are. You can start with just one task, or hand off your clinic's entire admin workload.
Is this a replacement for my existing front desk staff, or can it work alongside them?
Both are possible. Some clinics hand off admin entirely, while others use it as an additional layer of support for an existing team. The right setup depends on what problems you're trying to solve, and we can help guide you to the right combination for your practice.
What happens when my virtual assistant doesn't know the answer to something?
Your virtual assistant handles the majority of inquiries independently. When something needs your input, they'll reach out with a brief, specific message so you can respond quickly. Once you've answered, it gets added to your clinic's manual so the same question is handled automatically the next time around.
Ready to get started? Book a discovery call with the team to review pricing and package options.