Jane vs. SimplePractice: Choosing a Clinic Management Software

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Hi there. 👋 If you’re reading this, you might be deciding on a clinic management software and EMR — and maybe you’ve narrowed your search down to SimplePractice or Jane.

There are a lot of great software options out there, and finding the right one for you will be a matter of fit. So, even though this article might seem like it’s going to be a head-to-head comparison, it’s really about shining a light on what we’re incredibly proud of here at Jane. But if you’re after a more detailed feature comparison, along with some feedback from customers who have made the switch from Simplepractice to Jane, you can find that here.

And who knows, if we mention SimplePractice enough, maybe Google will show this page to those searching for “SimplePractice”. 😉 If that’s how you’ve ended up here, welcome!

Things our customers love about Jane’s clinic management software

Our customer support team

With Jane, you’re not just getting a software — you’re getting a whole team of friendly, knowledgeable people who are there when you need it most (we love talking to you!). 💙

Jane’s co-founder, Ali, used to run a clinic herself, so she knows how frustrating it can be to sit on hold with tech support while your next appointment is about to start. That’s why it’s so important to us to make sure every clinic we work with feels supported.

We offer unlimited support six days a week by chat, phone, or email — making it easier for you to get the help you need in the way you need it.

“The Jane team’s stellar customer service has always been so quick and kind. I’ve never hesitated to reach out for help when I’ve needed it.” — Anniken C., Practitioner

Problem-solving features

We know that every practice is unique. But whether you’re running a solo practice, managing a busy team, just starting out, or have been practicing for years, there’s one thing we can all agree on: you want to spend less time on tedious admin work and more time doing what you love.

We want to help make that happen. That’s why we’re dedicated to building features that truly make your day easier. Because with Jane helping to manage your most repetitive (and probably tedious) tasks, you can focus on what matters most to you.

Here are just a few of the features that our community loves:

Everything is designed to help make running your mental health practice easier, so you can feel confident that the details are covered.

These are just a few of our thoughtfully designed tools aimed at supporting your practice. To see if Jane has the features you need (and maybe even compare us to SimplePractice 🙂), you can take a look at our Features page.

“Jane makes regular updates and adds new features which keeps things fresh and even more helpful.” — Rachel F., Practitioner

Clinic management software you can trust

An important part of keeping your practice running smoothly is having an EMR you can rely on. That’s where Jane shines. With a 99.99% uptime rate (that’s a fancy way of saying we’re there for you when you need us), you can trust that we’ll be ready to start and end the day with you.

And, we take the trust of your community seriously. That’s why Jane is HIPAA and PIPEDA-compliant — because your practice’s privacy and security are always at the forefront of everything we do.

This means you can focus on providing great care to your clients, knowing your practice can run smoothly and securely in the background.

For the nitty gritty, check out our Security & Reliability page.

Transparent Pricing

Your focus should be on your clients, not on navigating confusing bills or worrying about rising costs. That’s why we’ve made Jane’s pricing simple, transparent, and — better yet — affordable.

In fact, Jane’s monthly subscription is often covered by just one hour of billable time. There are no hidden fees, and no binding contracts — just straightforward pricing that includes essentials like data imports, unlimited administrative profiles, file storage, and unlimited customer support at no extra cost.

We’ve also listened closely to our community to create flexible pricing plans that adapt to your practice. You can choose what works best for you, skipping features you don’t need, while keeping the tools that matter most.

FAQs

Q: There’s often a big learning curve when taking on a new software — how does Jane support the onboarding process?
A: We hear you! No matter your learning style, we’ve created resources for you — like our step-by-step training guide called Jane University, videos and webinars for the visual learners, and phone support for those who prefer to talk it through.

Q: My hands are already full running my practice — what if I have questions or need a helping hand along the way?
A: We know that you need answers fast — that’s why we offer unlimited support with call wait times averaging 2 minutes. Get answers to your questions before your coffee goes cold. ☕

Q: I’ve been surprised with hidden fees from other software. Will this be the case with Jane, too?
A: There’s a time and place for surprises — your monthly bill isn’t one of them. That’s why we pride ourselves on transparent pricing. There are no hidden fees, and we’ll never tie you into a contract.

Q: What features does Jane have that will help with my mental health practice?
A: We’ve heard from our mental health providers that features like customizable booking, secure telehealth appointments, intuitive scheduling, secure charting, and easy-to-use billing helped them to better focus on their clients — without getting weighed down by admin.

And we’re always listening to feedback and adding new features based on what would be most helpful for our community. To learn about our newest features, check out our Love, Jane Webinar, where we share about our newest features and product updates designed to help support your practice. 💙

We truly believe that Jane will make running your practice easier, but don’t just take our word for it. Jane has a 4.6/5 rating on Trust Pilot from customers who had a smooth switch to Jane.

We hope that this has helped you get to know us a bit better. If you’re still deciding between Jane and SimplePractice (or another EMR), we totally get it — it’s a big decision! We’d love to help make your decision easier by showing you around. You can book a personalized 1:1 demo with our Support Team to walk through the features and workflows that interest you the most.