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Jane Payments: Required Verification Documents 🇨🇦 📑

If you are here, you’ve likely been prompted to update information about your Jane Payments account. Have questions? Review our FAQ. Jane Payments & Stripe Canadian Verification FAQs 2024 🇨🇦💰


Required Verification Documents 📑

Depending on your business structure and if Stripe can programmatically verify your information, you might be required to provide verification documents. Read more on how business structure impacts requirements here: Jane Payments Verification: Information Requirements by Business Type.


📍 Proof of Liveness (Identity Verification)

If Stripe can’t automatically verify the account representative, they need to provide proof of liveness, which entails:

(1) Uploading photos of their government-issued photo ID, and

(2) Uploading another document to verify this ID, this second document can either be:

  • Selfie (Stripe will use Biometrics to verify this selfie against the ID photo)
  • An address verification document (Utility bill, another ID, etc - the address must match that on the first ID).

The need for a second document or ID to verify that your ID belongs to you is due to the online nature of Jane Payments. For example, if you were to open a bank account in person they can easily verify you are the same person as on your ID quickly and manually. With online payments, there is a need for an extra layer of verification to prevent fraud.


  • Acceptable forms of legal entity verification
    • A current and valid municipal, provincial, territorial or federal government issued document that contains the entity name and address
    • Corporate profile report
    • Notice of Assessment issued by the Canadian Revenue Agency - dated within 12 months
    • Articles of Incorporation
    • Articles of Association
    • Notice of Articles
    • Company Summary
    • Search for an entity on the register (Québec only)
    • Business license
    • Partnership agreement or registration
    • A signed resolution confirming the individuals opening the account on behalf of the organization have the authority to do so (non-profits only)
    • Utility bill - dated within 12 months

➡️ Required information - must be shown on the document and match what is entered in Stripe:

  • Full company legal entity name that matches the legal entity name in your Stripe profile
  • Tax ID from the local tax authority that matches what’s in your Stripe profile
  • Company address that matches what’s in your Stripe profile


📍 Directorship Verification (Business Registration)

  • Acceptable forms of directorship verification (Company Name, All Director names and positions):
    • A current and valid municipal, provincial, territorial or federal government issued document that contains the entity name and directors
    • Corporate profile report
    • Articles of Incorporation
    • Articles of Association
    • Notice of Articles
    • Notice of Change of Directors (eg. Form 6, Form 4006, Form 3006)
    • Board meeting minutes/resolution
    • A signed resolution confirming the individuals opening the account on behalf of the organization have the authority to do so (non-profits only)

➡️ Required information - must be shown on the document and match what is entered in Stripe:

  • Legal entity name
  • Where applicable, all director, shareholder, and beneficial owner names and positions


If you have any questions, our Jane Payments team is happy to help. Reach out at [email protected].

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