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Jane Payments: Required Verification Documents 🇨🇦 📑

  2. Jane Payments: Required Verification Documents 🇨🇦 📑

    3. 5 min read

If you are here, you’ve likely been prompted to update information about your Jane Payments account. Have questions? Review our FAQ. Jane Payments & Stripe Canadian Verification FAQs 2024 🇨🇦💰


Required Verification Documents đź“‘

Depending on your business structure and if Stripe can programmatically verify your information, you might be required to provide verification documents. Read more on how business structure impacts requirements here: Jane Payments Verification: Information Requirements by Business Type.


đź“Ť Proof of Liveness (Identity Verification)

If Stripe can’t automatically verify the account representative, you will need to provide proof of liveness, which entails:

(1) Uploading photos of their government-issued photo ID, and

(2) Uploading another document to verify this ID, this second document can either be:

  • Selfie (Stripe will use Biometrics to verify this selfie against the ID photo)
  • An address verification document (Utility bill, another ID, etc - the address must match that on the first ID).

The need for a second document or ID to verify that your ID belongs to you is due to the online nature of Jane Payments. For example, if you were to open a bank account in person they can easily verify you are the same person as on your ID quickly and manually. With online payments, there is a need for an extra layer of verification to prevent fraud.


  • Acceptable forms of legal entity verification
    • A current and valid municipal, provincial, territorial or federal government issued document that contains the entity name and address
    • Corporate profile report
    • Notice of Assessment issued by the Canadian Revenue Agency - dated within 12 months
    • Articles of Incorporation
    • Articles of Association
    • Notice of Articles
    • Company Summary
    • Search for an entity on the register (QuĂ©bec only)
    • Business license
    • Partnership agreement or registration
    • A signed resolution confirming the individuals opening the account on behalf of the organization have the authority to do so (non-profits only)
    • Utility bill - dated within 12 months

➡️ Required information - must be shown on the document and match what is entered in Stripe:

  • Full company legal entity name that matches the legal entity name in your Stripe profile
  • Tax ID (Provincial/Federal Registry ID, Business Number or Federal Tax Number) that matches what’s in your Stripe profile
  • Company address that matches what’s in your Stripe profile


đź“Ť Directorship Verification (Proof of Registration)

  • Acceptable forms of directorship verification (Company Name, All Director names and positions):
    • A current and valid municipal, provincial, territorial or federal government issued document that contains the entity name and directors
    • Corporate profile report
    • Articles of Incorporation
    • Articles of Association
    • Notice of Articles
    • Notice of Change of Directors (eg. Form 6, Form 4006, Form 3006)
    • Board meeting minutes/resolution
    • A signed resolution confirming the individuals opening the account on behalf of the organization have the authority to do so (non-profits only)

➡️ Required information - must be shown on the document and match what is entered in Stripe:

  • Legal entity name
  • Where applicable, all director, shareholder, and beneficial owner names and positions

Still have questions?
Our Jane Payments team is happy to help. Reach out at [email protected].