Here’s what we know about moving over from Appointment.com to Jane.
Disclaimer about our import guides: We create our guides through the experiences we have importing from different software, as well as searching for guide documents from these softwares to assist our customers in transitioning over to Jane. If you have any difficulty while retrieving your data, it’s best to reach out directly to your current software provider.
Exporting your Customers from Appointment.com
So coming from Appointment.com, we’ll need you to upload your Customer export with as much detail as possible.
The Customer List can be exported from the “Administration” Tab. From there head to your “Customer Admin” area and then choose “Export Customer”.
You will end up with an exported Excel document with all of your Customers.
Exporting your Appointment.com Appointments
For appointments you can go to the Reports tab. From there choose the “Schedule Report”.
If you have a lot of data, Appointment.com exporters sometimes seems to time out, so if that happens just break your appointments up by years (or smaller date ranges if necessary) and export each file separately. When you run them in batches make sure you set the filters in the exact same way.
Don’t forget to export your future appointments as well as your past appointments.
Choose the Booking Status of appointments you’d like to move over. If you don’t want the cancelled appointments check on the boxes for Pending Booking and Approved Booking only.
Use the “Check All” button to opt in to all the information attached to the appointment.
Click “Create Excel Report”
Appointment.com Billing Data
We don’t import billing information as there are formatting issues between the two systems, but we can show you how to manually transition your patient credits and receivables into Jane.
Uploading into Jane
To ensure that your data is uploaded to the correct account, and for security reasons, we do not accept patient data via email. You can upload the files to us in the Settings > Schedule an Import area.
You can find an overview of this process here: Scheduling Your Import
If you need any further help getting all set up to run with Jane, just let us know!