We’re so glad you’re here! These guidelines apply to participation in the Jane Community, which is currently hosted in the Jane App Community group and the Jane App US Billing Community groups on Facebook.
We invite you to read through the following important guidelines. These guidelines are in place to ensure that we’re all providing a safe, respectful, helpful, and positive space for members of the Jane Community to connect, learn, and grow.
Jane Community Guidelines
😊 We’re respectful of one another.
Healthy debates are welcome, but kindness and respect are non-negotiable. We’re committed to keeping this an inclusive and welcoming space where everyone can freely share and assume good intent from others.
📣 We don’t promote, spam, or share undisclosed affiliate content.
Spam and self-promotion of your own products, services, websites, or links are not permitted in the Jane Community. This includes indirect promotion: if you have any financial, professional, or affiliate relationship with a tool or service you’re recommending, that must be clearly disclosed in your post or comment. This applies to ambassadors, referral partners, educators, and anyone receiving any form of compensation or benefit connected to a recommendation. We love when community members share tools that have genuinely made a difference in their practice. Just make sure your recommendation comes from personal experience, is clearly your own opinion, and includes any relevant disclosures upfront. That’s what keeps this space trustworthy for everyone. If you’re unsure whether something needs to be disclosed, reach out to an admin before posting.
🚫 We don’t swear, hate, act rudely, or bully.
We take a firm stance on inappropriate behaviour including harassment, discrimination, hate speech, rudeness, and any other actions that the Jane Team deems unsuitable for our community.
🙌 We’re helpful.
Posts and comments should be constructive, supportive, and positive in tone. We welcome constructive feedback and tough questions, but ask you to avoid unhelpful and unnecessary negativity or venting.
💙 We speak with Jane heart.
When in doubt, ask yourself whether your words and actions reflect a spirit of respect and kindness. If not, consider finding a way to rephrase your question or comment in a way that aligns with the spirit of this community.
💌 ☎️ When we need Jane account help, we turn to Jane Support.
Harnessing the power of the community to provide peer-to-peer support is what makes the Jane Community such a valuable place. While the Jane Community Team is always happy to engage in group discussions, we cannot investigate specific Jane account-related issues. In these cases, we ask you to contact the helpful product experts on our Jane Support team directly by emailing [email protected] or calling 1-844-310-5263.
⭐ We foster trust and share accurate information.
In our mission to create and maintain a supportive and trusting environment that others use for help or advice, information shared within the group must be accurate and reliable. Jane reserves the right not to publicize false or unsubstantiated information.
📖 We stay informed and do our research.
The majority of information and suggestions in this group come from our members, and do not imply Jane’s endorsement. You are responsible for verifying and investigating received information to ensure compliance with local regulations and your practice’s rules.
🔐 We’re considerate of everyone’s privacy.
Community members must not share private client or patient information. All screenshots should be edited or have Privacy Mode (Shift + P) enabled to ensure sensitive information is protected and no PHI is shared.
💳 We buy & sell responsibly.
We support buying and selling Jane Payments terminals in the group, but please do your due diligence. Jane (the company), community moderators, or admins are not involved in these transactions.
Our next steps if these guidelines are not followed:
We are fiercely committed to keeping the Jane Community a safe, inclusive, and helpful place for all members. Our intent is to be clear about the potential consequences of not following these guidelines, and we will always aim to engage with community members directly to resolve concerns together before escalating.
❌ Violations may result in a formal warning, temporary suspension from group activities (posting, replying, or reacting), or permanent removal from the group, depending on the nature and frequency of the behaviour. Repeated violations will be taken seriously and handled accordingly. Posts or comments that directly violate our guidelines may be removed without notice.
💬 If a post, comment, or topic is too specific to an individual situation or Jane account, and/or includes inaccurate information, we may choose to turn off comments to ensure the customer can get the support they need directly from the Jane Support Team.
🗣️ An admin may comment or reach out via ‘Suggested Feedback’ or direct message to ask that content be edited if it includes inaccurate or out-of-date information, or it violates our rules around tone. We reserve the right to remove content if suggested edits to update inaccurate information are not made within the provided timeframe.
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📝 How to edit a post: Click on the three dots on the post > click Edit post > click “Save” to save changes.
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📥 If any of these actions are taken, an admin will contact you via direct message to communicate the details and give you the opportunity to ask questions.
🔎 If you notice behaviour that violates these guidelines, please use the “Report post/comment to group admins” feature (accessed by clicking on the three dots on any post or hovering over any comment in the group). This action will notify the Jane Community Team, who will address the issue.
We’re here to listen.
Feel free to reach out with any questions by emailing [email protected]. We’re always happy to hear your ideas, listen to your feedback, and have a conversation. 💙