We are so glad you’re here! These guidelines apply to participation in the Jane Community, which is currently hosted in the Jane App Community group and the Jane App US Billing Community group.
We invite you to read through the following important guidelines. These asks are in place to ensure that we’re all providing a safe, respectful, helpful, and positive space for Jane customers and the wider community of health and wellness practitioners to connect, learn, and grow.
Jane Community Guidelines
😊 We’re respectful of one another.
Healthy debates are welcome, but kindness and respect are non-negotiable. Jane ensures an inclusive and welcoming space where everyone can freely share and assume good intent from others.
🚫 We don’t swear, hate, act rudely, or bully.
We take a firm stance on inappropriate behaviour including harassment, discrimination, hate speech, rudeness, and any other actions that the Jane Team deems unsuitable for our community.
🤝 We’re helpful.
Posts and comments should be constructive, supportive, and positive in tone. We welcome constructive feedback and tough questions, but ask you to avoid unhelpful and unnecessary negativity or venting.
💙 We speak with Jane heart.
When in doubt, ask yourself whether your words and actions reflect a spirit of respect and kindness. If not, consider finding a way to rephrase your question or comment in a way that aligns with the goal of growing and maintaining a positive and helpful community.
📣 We don’t promote or spam in the group.
Spam and self-promotion of your own products/services are not permitted here. If you are interested in talking to (or are) a virtual assistant, medical biller, or other professional, please reach out to a member of the admin team via a direct message.
💌 ☎️ When we need Jane account help, we turn to Jane Support.
Harnessing the power of the community to provide peer-to-peer support is what makes the Jane Community such a valuable place. While the Jane Community Team is always happy to engage in group discussions, we cannot investigate specific Jane account-related issues. In these cases, we ask you to contact the helpful product experts on our Jane Support team directly by emailing [email protected] or calling 1-844-310-5263.
⭐ We foster trust and share accurate information.
In our mission to create and maintain a supportive and trusting environment that others use for help or advice, information shared within the group must be accurate and reliable. Jane reserves the right not to publicize false or unsubstantiated information.
📖 We stay informed and do our research.
The majority of information and suggestions in this group come from our members, and do not imply Jane’s endorsement. You are responsible for verifying and investigating received information to ensure compliance with local regulations and your practice’s rules.
🔐 We’re considerate of everyone’s privacy.
Community members must not share private client or patient information. All screenshots should be edited or have Privacy Mode (Shift + P) enabled to ensure sensitive information is protected and no PHI is shared.
💳 We buy & sell responsibly.
We support buying and selling Jane Payments terminals in the group, but please do your due diligence. Jane (the company), community moderators, or admins are not involved in these transactions.
Our next steps if these guidelines are not followed:
We are fiercely committed to keeping the Jane Community a safe, inclusive, and helpful place for all members. Our intent is to be clear about the potential consequences of not following these guidelines, but we will always start by engaging with community members directly to resolve any problematic behaviour together.
❌ Depending on the violation, you may receive a warning, be temporarily or permanently suspended from group activities (i.e. posting, replying, or reacting), or removed from the group. Your post or comment could also be removed if it directly violates one or more of the rules listed above.
💬 If a post, comment, or topic is too specific to an individual situation or Jane account, and/or includes inaccurate information, we may choose to turn off comments to ensure the customer can get the support they need directly from the Jane Support Team.
🗣️ An admin may comment or reach out via ‘Suggested Feedback’ or direct message to ask that content be edited if it includes inaccurate or out-of-date information, or it violates our rules around tone. We reserve the right to remove content if suggested edits to update inaccurate information are not made within the provided timeframe.
📝 How to edit a post: Click on the three dots on the post > click Edit post > click “Save” to save changes.
👆🏻 If any of these actions are taken, an admin will contact you via direct message to communicate the details and give you the opportunity to ask questions.
🔎 If you notice behaviour that violates these guidelines, please use the “Report post/comment to group admins” feature (accessed by clicking on the three dots on any post or hovering over any comment in the group). This action will notify the Jane Community Team, who will address the issue.
We’re here to listen.
Feel free to reach out with any questions by emailing [email protected]. We are always open to discuss your new ideas, listen to your feedback, and look forward to having a conversation with you. 💙