Annie and Kim accept Jane’s Stevie Award on behalf of the entire Support Team.
Vancouver, May 1, 2025
Turning Support into Moments of Delight
At Jane, we’ve always believed customer support should be more than just problem-solving. It should also be about creating moments of connection, reassurance, and yes, even delight. That word, “delight,” might not be the first thing that comes to mind when you connect with a support team, and yet it’s become a foundational part of how we approach every single customer touch point.
Our commitment to “delight” — what we define as not just being friendly, but anticipating needs, solving problems creatively, and offering an above-and-beyond product and customer experience — was recently recognized with a Bronze StevieⓇ Award for Customer Service Department of the Year at the 19th annual Stevie Awards.
Marc Dyer, VP of Customer Success at Jane, shares,
“Every call, every email, and every chat is an opportunity to help our customers thrive in the amazing work they do. This award is a meaningful recognition of the care, empathy, and expertise our team brings to those moments.”
While we’re grateful for the recognition, it’s not the accolades that matter most to us. It’s about what the award represents: a shared partnership between Jane and the incredible practitioners who trust us to help them run their practices.
The people behind the practice management software
Our team is continually inspired by the thoughtful, hands-on care practitioners offer in their communities every day. We wanted to take that same approach. We’ve created specialty teams to support tougher inquiries and trained our support team in attentive listening, fast problem-solving, and clear communication.
Every one of these intentional choices is driven by our mission to “help the helpers.” Through thoughtful, user-friendly features and genuinely helpful support, we empower practitioners to focus on what matters most.
Thank you for trusting us to help you do the work you love.
-The Jane Team