📌Please note that a “subscription” can refer to a stored credit card. Even if this payment does not relate to a subscription, membership, or otherwise recurring payment, card issuers do often consider payments taken on a stored credit card to be part of a “subscription” which their cardholders can withdraw from.

📌If this payment does not relate to a subscription, membership, or otherwise recurring payment, please let us know and provide the context so that we can provide other instructions.

In order to strengthen your case and demonstrate the legitimacy of the subscription, we kindly request that you provide us with the following evidence:

• Documentation confirming the subscription details, including the start date, subscription plan, and any terms and conditions agreed upon by the cardholder
• Records of the cancellation request, including the date of cancellation, method of cancellation (e.g., online form, email), and any confirmation of cancellation provided to the cardholder
• Any communication or correspondence between you and the cardholder regarding subscription and cancellation processes, such as confirmation emails or records of discussions
• Any internal records or transaction logs that demonstrate the processing of subscription payments and cancellation requests