Jane's Guide Here's all the help you need to use Jane.

iPad/iPhone for Online Appointments (Practitioners)

Let’s get you running with Jane’s Online Appointments on IOS!

Prerequisite: Download the Jane Online Appointments App

Begin by downloading the Jane Online Appointments App. Find it on the App Store here.

Important Note: This App is simply a communication tool for Jane. You will not have access to your Jane account from this tool. See more below on accessing your Jane account on an iPhone/iPad.

Step 1: Login to your Jane Account

First step, you’ll need to login to your Jane account. You can do this by opening your phone’s web browser and entering your clinic’s URL to load the app sign in page. We don’t currently have a native App Store app that is specific to a clinic.

Example: clinicnamehere.janeapp.com/admin

Pro Tip: If you regularly access Jane on your phone, you can create a shortcut on your phone’s home screen. This will give you access to Jane with a single tap, and Jane will fill up the whole screen, without the pesky browser address bars at the top and bottom. Click here for instructions.

Step 2: Begin the Online Appointment

When it comes to join your client for a video call, find the appointment in your Schedule or Day Sheet view, and tap on it to open up the Appointment panel (double tap appointment from the Day view).

At the top of the panel, you’ll find a button to Begin the online appointment— tap the Begin button to start the session.

Step 3: Connect Video & Audio

After tapping Begin, you’ll see the Online Appointments App open to begin the video session.

Next, the Jane Online Appointments App will request permission to access your Microphone and Camera.

Tap OK to proceed.

Great! You’re all set.

Video Icons

Description of Icons starting from the left:

  • Text Chat Window - Use this to chat with your patient through text and emojis.
  • Mute/Unmute - Turn on/off audio. Great for those moments when you need to mute sounds during the call.
  • Leave Call - When you’re finished with your call, click here or simply close the tab.
  • Start/Stop Video - Click here to enable or disable your video.
  • Menu - Inside the menu, you can change your sound device, toggle the camera, enable low bandwidth mode, and enter tile view.