The challenge of scaling a hands-on practice

Andrew Sabarre and his co-founder Christina Lumba built Do Well Therapy around the idea that people should feel differently about their bodies, about pain, and about what it means to take care of themselves.

“I’ve always wanted to be in healthcare and help people,” Andrew says. “I love sports, so physio felt like a natural meeting of all those things.”

As Do Well expanded from one location to several across Vancouver, the systems they looked at to manage bookings, billing, and client records felt rigid and outdated. Admin work was eating into time that could have been spent creating the warm, welcoming experience Do Well was built around.

One place to manage it all

For a multi-location practice, that kind of simplicity matters. Jane supports multiple locations within the same account, with individualized settings for each staff member across scheduling, billing, and charting. Andrew can manage each clinic’s unique needs without switching between platforms.

Online Booking lets clients book their own appointments, which takes the pressure off the front desk. Scheduling policies and pre-payment options are built right in. When a cancellation happens, Waitlist Notifications automatically scan the waitlist and hold the spot, so the schedule stays full without anyone having to manually call around.

Automated reminders and Intake Forms go out ahead of appointments. Clients show up prepared.

On the clinical side, AI Scribe and customizable chart templates help practitioners finish their notes in minutes instead of hours, so the team can wrap up their day when the last client leaves.

Growing with clarity, not guesswork

As Do Well expanded, Andrew needed more than a gut feeling to make decisions about hiring, capacity, and when to open a new location.

Jane’s Reporting gives him daily oversight of signed notes, accounts receivable, and payment reconciliation. Individual staff dashboards track compensation, and big-picture performance data shows appointment trends and capacity across locations.

Jane’s pricing structure also made it easier to grow. With plans that accommodate growing teams - including part-time staff - Andrew could add practitioners as Do Well expanded without the financial math becoming a headache.

Taking the pain out of payments

Before Jane, invoices were created in one place, payments tracked in another, and reconciling everything at the end of the day meant pulling reports from separate systems.

Jane Payments brought all of that in-house. Payments are taken and recorded directly in Jane, no manual entry, fewer billing mistakes. Payment reports, accounts receivable, and one-click outstanding balance emails and texts all live in the same system the team is already using.

For clients, the difference is just as noticeable. The team doesn’t have to pause the experience to handle a transaction.

A client experience that feels like Do Well

Andrew’s clients consistently give great feedback about how easy it is to book through Do Well’s Online Booking page - styled with Do Well’s own branding and colours.

That branded experience extends beyond booking. Jane lets Andrew customize the language in client-facing communication, so everything sounds consistent from the moment someone books.

The Patient Portal gives clients a secure place to manage forms, view receipts, and communicate with the practice. Packages and Memberships give clients flexible ways to commit to their care, while Gift Cards let them share the experience with others. Return Visit Reminders and Waitlist Notifications keep clients engaged in a way that feels thoughtful, not transactional.

And when questions come up, the Jane Support team is there with unlimited phone, chat, and email support included on every plan.

What’s next for Do Well

Today, Do Well continues to expand, with new locations on the horizon and a long-term vision of making movement-based care accessible across Canada.