Hello everyone, thanks for stopping by!
We've been working hard over the last several years to put together our dream team to ensure exceptional customer support and an unparalleled product that is known, trusted, and genuinely helpful. At the core of everything we do, we are here to help the helpers and to create a thriving community.
We wrote this page to share our #Mission, our #Vision, and our #Values. And although they haven't changed since the beginning of Jane, we thought that writing them down might be helpful so that you can get to know Jane just a little bit better. We think Jane is pretty great, and we think you will too.
Thanks for reading, and as always, let us know what you think! If you’d like to learn more about Jane’s origins, you can read all about that here: Our Story
We are here to help the helpers. We are one of the few allies to allied health practitioners in the health care space. We want what is best for them and their small businesses as they provide care to their communities.
A thriving community of allied health care professionals succeeding in their businesses and providing amazing care to their patients. In every discipline, we want to be known, to be trusted, and to be helpful.
"Love" is very often interpreted as a feeling, but we believe love is 1/4 a feeling and 3/4 a practice. Love at Jane means respect, support, commitment, hope, attention, empathy, inclusion, and action.
Number one. You gotta think Jane is the best. That can look different to different people, but essentially you truly believe that Jane is the best choice for our customers and you are proud to talk about, show off, and recommend Jane the app.
This is the easiest way to love Jane. We design and build Jane to be the best possible experience for the user and that’s unusual in the medical software world. #iheartjane
Jane customers are a lovely community. Many of them are early adopters into a newish world of web-based management systems and they’re growing patiently along with us as we constantly release new features (and the occasional bug) and develop as fast as we possibly can. Our strong support focus provides more than just answers. We give our customer community a group of cheerleaders as they run their small business practices out in the world.
This is the heart of our company mission: to help the helpers.
Our love for Jane’s customers means we never oversell, we care about the user experience and we build a product that actually meets their needs. It also means being curious. Always asking the why. Getting to the true heart of the question. Loving our customers means digging deep into their needs and solving for their actual problem. #askthewhy #alwayscurious
We call ourselves the “cool kids” of practice management software. Which is a very low threshold to meet ;) But Jane really does have the best clients in our space. They are forward-thinking, adventurous, kind, and patient. #janecommunity
We’ve got each other’s backs.
Jane is a group project and everyone on the team is contributing to our success. We are intentional about creating an inclusive supportive culture - one that we build together and for which every individual person at Jane is responsible. When you join Jane, we become a different company than we were the day before. We work together towards a common goal, and that means we support each other. The culture is one of collaboration, growth, and accountability, but not one of blame or finger-pointing. Our successes and missteps belong to us all as a team. #loveeachother
Everyone has a voice.
We strive to keep everyone in the loop and involve many voices in our decision-making across roles and departments. We collaborate early and work out loud - often cross-functionally. It’s important to us to keep our leaders, teams, and customers in the loop. We share the why behind decisions and include people in the planning. #openslackchannels
We work to assume good intent.
We assume the best intent from our leaders, managers, colleagues, and team. We understand that many of us are doing a new role for the first time. We understand that literally everything could be made better. Assuming the best in people helps us have a safe and productive workplace. #assumegoodness
We don’t need to be like everyone else in this startup world. We are trying to solve problems by doing what feels right for Jane. We say it’s like raising a family, where you do what works until it doesn’t work anymore and then you change it.
This means things are changing - constantly and quickly. We never want “because it’s always been done this way” or “because so-and-so said so” to be a reason behind a process, and we’re always asking “how do we get there from here?” In that question lies innate curiosity and openness to new ideas. We recognize that there is always more to do, new ways we could do it, and that where we are today is not the final answer! #alwayscurious #notdoneyet #askthewhy
We are not sitting still, but looking to grow and learn continuously. What a role looks like at Jane could be a bit ambiguous as we change quickly over time. Everyone needs to be comfortable with a bit of unknown, trying new things, and figuring it out as we go. #seejanegrow #trynewthings
And Loving the Company means committing to building a workplace you want to be a part of by upholding these values and championing them in your decisions, behaviours, and interactions. We are all authors of the future of Jane and that’s both powerful and exciting.
Our vision is to create a worldwide community of thriving allied healthcare practices. It’s a vision of growth. It’s a vision of actually making our customer’s lives better. And it’s a vision where we get to be part of improving people’s health and wellness.
With this vision of growth and the plan for expansion, everyone plays a crucial part in the running of Jane. When you love Jane, love the Customers, love the People, and love the Company that naturally translates into a desire to contribute to the goal of improving Jane and bringing Jane to more of the world. Working hard also means solving problems - not just questions. Know the customer. Do your research. Because you love Jane.
And this takes a lot of work - tech and startups move fast! The startup world is not the best fit for everyone - to be successful at Jane you should appreciate a rapid pace at work. A work day filled with idleness and boredom should sound awful to you.
Working hard at Jane, however, does not mean working long. We value a dedicated workday - but just as we are building a real sustainable business, we hope you can have a real sustainable career at Jane and a real sustainable life. #worklifeharmony 🚲 💕🌻💻
Working hard also means working on the right things. We hope that everything we do at Jane is providing added value to our Customers, our Team, or our Company. We strive to communicate the why behind the work we're all doing and empower you to create an impact in your day-to-day role.
Work hard because it shows self-respect, work hard because it shows respect for your team, work hard because it shows respect for Jane. #impact
Enjoy your job, be curious, be funny.
While we consider this a value, we also recognize that it’s also not something that can be given as a task. Like telling someone to smile does not make them feel happy.
Trevor and Alison often ask each other “still having fun?” Because if not, we need to change something. Our goal at Jane is that everyone feels as much joy in their career as we do. You spend too much of your life here not to enjoy yourself :)
“Have Fun” is a litmus test for the health of Jane as a company and is an early indicator of problems for you as a team member and/or us as a company.
Stressed because of high volume or cranky customers? Bored in your role? Feeling under appreciated? If you’re not having fun there’s a problem somewhere and we need to fix it.
When you love Jane and work hard you should be having fun! Note the exclamation mark? That means you’re having sooooo much fun.
We also just like to have fun. Our team is filled with fantastic people and slack channels often have us laughing out loud. Or LOL as the cool kids used to say.
(I’m updating this in May 2021, so the cool kids are actually now saying “Sheeeeeesh”)
You better have read it 😉
Alison & Trevor
On Behalf of Jane