This means we’ve been growing a real business out of our own revenue for over 7 years now. We have the luxury and security of not having a zero-cash date like some venture-backed companies.
This means the two main teams at Jane (the devs and the customer support team) are both led by doers that understand the job. We don’t have any suits here. We don’t even have a sales team. We’re building a really good product that is selling fast because people love it.
Loving Jane is about loving the product, the customers, and the company. We've written a Jane Values document that gives you a more detailed look at what it takes to succeed at Jane. Please read it over to see if it feels right for you!
We grow the same way our clients do: by providing a superior service that people recommend to their friends. The Support positions at Jane involve handling phone and email correspondence from either current or interested users, running online demos by request, and possibly attending some conferences.
Our devs get to really own the projects they’re working on from beginning to end and beyond. Each team gets to participate in setting key goals that they believe will help our customers succeed. Then, they look at the best ways to bring those goals to life and use strong agile practices to iterate quickly towards them. We’re focusing a lot on code quality and getting to nerd out on exploring the best possible ways to build things. At the same time, we’re moving fast, releasing updates daily, and being really responsive to what we’re hearing from our users.
Well, we think so. We have some interesting and challenging projects on the go, including our own (J)analytics platform, marketplaces, global insurance integrations, enhancing our telehealth experience, and introducing features like secure HIPAA compliant chat. And, of course, security as a whole across Jane. Not to mention the fascinating journey of scaling our team and processes.