At Jane, our Design Team is at the heart of understanding the needs of those who use our products. We're all about crafting simple, flexible solutions that empower our customers to excel at what they do best — serving their clients.
As Jane continues to grow, we are on the lookout for a talented designer who is passionate about building empathy and tackling the complex challenges that will open up new possibilities. We are particularly excited to invite an experienced Senior Product Designer to join our vibrant Booking Group, specifically within the Scheduling Team.
The Scheduling Team is on a vital mission to simplify the process of booking appointments for both practitioners and patients, making it smoother than ever. We need a designer who can take the lead on UX, working closely with Product Management and Engineering teams. You should be a strong designer and communicator, capable of guiding the team through the challenges we aim to solve. Join us in making a significant impact where it matters!
Like with all positions at Jane, this position is a remote position, allowing you to work anywhere you want across Canada. Building a delighted team who can delight our customers is part of Jane’s DNA. In our most recent company-wide health check, 99% of our team agreed that our founders demonstrate people are important to Jane’s success. On top of that, 98% of our team felt Manager cares about them as human beings and that they are supported when needing to arrange time off from work. We’d never claim to be perfect, but we’re working hard to listen to our people and improve each day.
We really want the people who work at Jane to love being here, so it's important that we start with a bit about what makes our company unique and try to be as transparent as possible. Our values also provide some insights into Jane and hopefully, you’ll have a better idea if this might be the kind of company you want to be part of.
Before we were Jane, our Co-Founders were solving problems for their own clinics not realizing that a few years later, this team would grow to support tens of thousands of healthcare practices in more than 60 countries. Our platform is now helping to modernize the world of practice management software. We enable the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, and billing along with an evolving library of features. You can see more of them here. Although we’ve grown, still to this day, we’re rooted in solving clinics’ problems and making sure we don’t lose sight of Jane’s vision.
We have remained profitable for the past seven years, we’re product-led and growing organically (and responsibly) to the point where 85% of our customer growth is either from customer referrals or word of mouth. Growth like this is unique, especially in the world of SaaS, and it doesn’t happen by chance. We have a brilliant team of over 400 Janers who are doing an amazing job of listening to our customers, building what they need, and providing industry-leading support. We pride ourselves on flexibility & autonomy, some of our team block out their calendars to pick up their children from school (and this is normal at Jane), and we even have a #kids channel in Slack.
We’re not a clock-in clock-out system-type environment. With that being said, we’re not going to paint the picture of a perfect environment either. We’re a company that’s scaling quickly, we have many moving parts, many of us are doing this for the first time and sometimes, we don’t have processes in place or clear views which can require a lot of resourcefulness and a passion for problem-solving.
With all that to say, if you’re looking for an environment where you can grow, stretch yourself, and work with some incredibly talented people on problems that are positively impacting people's lives, Jane could be the place for you.
Compensation Expectations for the Role
Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of $104,000 and a maximum annual salary of $162,500. As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills to accomplished, to highly proficient, all the way to achieving excellence in the role). When hiring talented folks to join the Jane team, we’ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role, which for this role would reflect a salary between $123,500 to $130,000. It's also possible to join Jane at a salary above or below this, which would mean a salary below $123,500 typically reflects someone who has all the potential to be fully accomplished in the role but doesn't yet possess all the skills required, while a salary above $130,000 is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers, product and company with deep Jane knowledge. At Jane, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.
More information on Jane's benefits package can be found here
The impact you could have
- You will be an equal partner with the PM and Engineering Manager of your triad, advocating for users, ensuring their needs are prioritized in every design choice and solution, and also helping to shape the strategy roadmap for design across scheduling and the online booking experience.
- You'll own the overall user experience on the Scheduling team, ensuring it aligns seamlessly with our company's objectives.
- Develop and maintain a deep understanding of our user's needs and our company objectives by conducting user research and identifying the pain points and behaviours of our customers and competitors.
- Create rich and engaging experiences, bringing conceptual ideas to life.
- Work closely in collaborating with your designer peers and engineers to ensure designs are executed accurately while guiding the team through the story and purpose behind each feature.
- Help maintain and elevate our design standards, improving the customer experience and influencing how we do design at Jane.
- Provide mentorship to junior designers, fostering their growth and development, and lead by example by sharing learnings and failures continuously.
The experience we feel we need
- 5+ years of experience in UX/Product Design with experience leading projects.
- You must have a strong portfolio showcasing an understanding of user research, workflows, wireframes, and user design methods, ideally with a focus on designing software products.
- You excel at balancing Jane's established design principles with the task of reimagining the experience, using your intuition to find the perfect compromise.
- Expert knowledge in creating software solutions that are customer-focused and user-friendly.
- Confidence in taking an idea from conception to development, execution and beyond.
- Experience creating research plans and leading research studies with customers.
- Experience working in an environment collaborating with multiple teams and designers.
- Ability to work quickly and independently, accept and provide feedback, and receive direction.
- Excellent communication and storytelling skills and very comfortable talking with users on a regular basis.
- Creative and collaborative mindset that thrives in a team environment.
- Highly organized individual with the ability to excel within a fast-paced environment.
- Nice to have: Experience working on a scheduling or booking product.
At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We believe it’s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace.
We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves.
We do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.