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Staff Member not Showing up on Schedule

So you’ve just added a new staff member, but they aren’t showing up on the schedule yet.

Here’s a couple of things to check!

1️⃣ Have you opted them into a discipline yet?

Since Jane doesn’t charge for admin staff, they’re tracked a bit differently. If they don’t have a discipline, then Jane assume this staff member is admin staff and will not display them on the practitioner schedule.

If you head to the staff profile, you will see their discipline just below their name. If it says administrative– click on Edit/Settings and you can select their discipline, and hit save.:

2️⃣ Do they have Shifts set up yet?

If they do have a discipline assigned– double check on the left to see if they are displayed there.

If this staff member has a discipline assigned but does not have any shifts, annnd you have the “Staff Today” option selected–they won’t show up on the schedule.

If that’s the case, you will just want to create their shifts for them. I’ve demonstrated this in the GIF below, but here’s Guide on Shifts as well in case you wanted to check that out.

If neither of these seem to be the solution, feel free to reach out to us by clicking the Need Help? button in the top right of your Jane screen, just make sure that you provide us with enough information to look into the situation, such as the practitioner’s name.

If ever you need help with patient profile– you will want to avoid using their name or any identifiable information. Check out our Guide on Getting Help with Jane for more information!