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What's that odd, small charge on my patient's credit card?

What is it?

Your patient may see a $1 or less “pending” charge on their credit card or bank statement when their card is added on file. This is a temporary authorization charge and it will disappear from their statement, usually in a week or less.

Want More details?

When you safely store a patient’s credit card on file, Jane Payments sends a request to your patient’s credit card provider or bank for $0 to verify that the card is valid, and the bank will allow it to be authorized. Regardless of whether or not the authorization is declined, Jane Payments reverses the authorization request immediately, but it may take 7-10 business days for the pending authorization to disappear from their credit card or bank statement.

Jane Payments first attempts a $0 authorization, but if that card or bank doesn’t allow $0 authorizations, then we try another small amount as an authorization.