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[Legacy feature] Square terminal FAQs

For our existing Square users: This guide is for a feature that Jane previously offered. Our in-person payments option will be the Jane Payments Terminal, which can be purchased directly in your Jane account. 💙 If you’re currently using a Square Terminal for in-person integrated payments with Jane, and are interested in our new Jane Payments Terminal, please don’t hesitate to reach out.

With the Square Terminal, you can click a button in Jane, have your client pay using Square Terminal, and see that payment automatically recorded in Jane.

Feel free to jump to each section by clicking through the links below:

General Questions

Can I use my Square Stand, Reader, or Register?

This integration was only compatible with Square’s Terminal. Square’s stand-alone App, Stand, Reader, or Register were not compatible.

What should I expect to see in Jane’s Reports when using the Square Terminal?

Transactions using Square Terminal will show up within all of your regular reporting in Jane. Information about your processing fees and bank deposits is available in your Square Dashboard.

How do I disconnect my Square Terminal from Jane?

  • Swipe your finger from the left side of the Terminal towards the center to open up a menu.
  • Select the Settings option.
  • Tap Sign Out near the bottom of the screen.

Whoops! I set up my Square account at home, but I need to use my Terminal in my Office. How do I change my wifi?

You can change the wifi network by swiping your finger from the left side of the screen, towards the centre, which opens up a menu. You’ll then choose the Settings option, and change the wifi from there.

How do I refund a transaction made through Square?

If it was a credit card transaction, you can refund the transaction in Jane as you normally would without needing the client to be present. However, the client will need to be present if you are refunding an Interac debit transaction.

Processing Payments

What are the Processing Fees by country?

Transactions taken on Square Terminal from within Jane were charged at Square’s regular processing rates, which do vary slightly by country.

  • 2.65% per credit card transaction
  • $0.10 per Interac transaction
  • 2.6% + $0.10 per transaction

How do you process payments using Square Terminal?

Thanks for asking! Check out this guide here.

Does Square Terminal save cards on file for future use?

No, Square Terminal did not save cards on file.

What types of cards can I use on Square Terminal?

Square Terminal works with credit cards with a Visa, MasterCard, American Express, JCB, or Discover logo, as well as Interac Debit cards for our fellow Canadians.

Can my patients leave a tip?

Yes! Patients are able to privately leave a tip on Square Terminal for either a percentage of the total, or a dollar amount. This is off by default, but can be enabled from your Settings > Jane Payments area, followed by clicking the Edit button beside your Square account.

Can I turn off receipts being printed from Square Terminal?

Yes! Head to your Settings > Jane Payments area, followed by clicking the Edit button beside your Square account. You’ll see a checkbox to enable or disable receipts from your Square Terminal.

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