Just getting started with Jane? Welcome! We’re running a WhatsApp support trial for new UK clinics, and you’re in the right place to be part of it.

It’s there for general questions about using Jane - the kind of quick things that don’t need a phone call, but feel like too much to send an email for. Think of it as a fast track to a real person on our UK team.

What it’s for

WhatsApp is a great fit for things like:

• “Where do I find this setting?”
• “How do I set up a billing code?”
• “Can you walk me through how to see my draft chart notes?”
• “Which guide page covers this?”
• “How can I spend less time charting?” (Spoiler…our personal favourite is AI Scribe)

Depending on the question, we’ll reply with a short text answer, a link to the relevant Jane Guide page, an annotated screenshot, or a short screen recording - no faff, just whatever gets you unstuck fastest.

What it’s not for

Because WhatsApp isn’t a secure channel, we can’t use it to look into anything specific to your account. That means things like:

• Anything that involves your patient records or profile details
• Billing queries that need us to look in your account
• Anything where you’d need to share patient details

For those, give us a ring on 0808 164 0893 and we’ll sort it from there 📞

How to reach us

Save our number in your contacts and send us a message:

Jane UK WhatsApp: 07533905004

Or scan this QR code on your mobile phone to join our community:

We’re available Monday to Friday, 9am to 5pm GMT. If you message outside those hours, you’ll get an automatic reply letting you know when we’ll be back. We aim to reply within 2 hours during our support windows.

What to expect

When you first message us, you’ll get a short welcome reply confirming you’ve reached Jane UK Support.

During support hours, a real person from the UK team will pick up your message and get back to you within 2 hours.

Outside of support hours, you’ll hear from us the next working day. We won’t leave you hanging - our auto-reply will tell you exactly when to expect a response.

Over the festive period, we’ll let you know in advance when we’re off and when we’re back. We won’t leave you in the lurch over the mince pies.

Other ways to reach us

WhatsApp is our newest channel, but it’s not the only way to get help.

• Phone: 0808 164 0893, Monday to Friday, 9am to 5pm GMT
• Email: [email protected]
• Jane Guide: jane.app/guide for searchable answers to our most common questions, available any time (even at 11pm when you’re catching up on admin)
• Onboarding Calls: if you’re new to Jane and want to walk through your setup with the team, book a call by clicking this link. It’s a proper sit down with someone from the team - cups of tea welcome.

Tell us how we did

Put simply, we love supporting you and hearing how and where we can do better. We’ll send a short link at the end of a conversation - we’d appreciate your feedback. It takes about 20 seconds and really does help 💙