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Jane's Guide Here's all the help you need to use Jane.

Physitrack Telehealth and Jane

Are you an existing Physitrack customer and would like to learn how to utilize their telehealth feature? If so, scroll down below for more information on that.

If you are not an existing Physitrack customer and are simply looking to set up Jane’s new in-house online appointments (telehealth)feature you can Learn more here.. Please note - you do not need to have a physitrack account or sign up for Physitrack to use Jane’s online appointment (telehealth)feature.

We will be offering our new Online Appointments feature free of charge for the next few months while we are all managing the effects of COVID-19. We’ve put together a FAQ that should answer most of your questions about what this early-release is capable of. Please give it a read here: Online Appointments in Jane (Telehealth)

For those who have an account with Physitrack and would like to learn more about Physitrack’s telehealth option, see below:

Physitrack & Jane

Our integration with Physitrack, an exercise prescription platform, also offers HIPAA compliant teleconferencing capabilities.

So, if you would like to send out exercise programs and also would like to utilize Physitrack’s video option, you can continue reading. If you are looking for Jane’s in-house telehealth (online appointment) feature please click Online Appointments in Jane (Telehealth)

If you haven’t integrated with Physitrack yet, you’ll want to Click Here

Here are the steps:

Step 1: Log in to Physitrack

From your patient’s chart, click the patient drop-down menu in the header of the chart.

Select View in Physitrack from the drop-down menu.

Click on View in Physitrack one more time

Step 2: Start a Video Call

Click on the “Start a Video Call” button

If this is an existing client who has PhysiApp installed on his Android or iOS device, the client will get a push message alerting them that someone is trying to call them.

If this is a new client who hasn’t downloaded PhysiApp yet, you will need to invite them to join the video call.

Click Turn on your camera and microphone to enable the camera and microphone on your computer to start sending video and audio. You can turn off video and mute audio during the call.

Step 3: Telehealth Call

After the patient accepts the call and any required consents, that’s it. Welcome to Telehealth!

At any time during your call you can: send messages to your patient, stream videos or end the call.

Pro tip: You may want to use headsets with microphone for improved sound quality and privacy and consider USB echo-canceling speakers for meeting room environments.

Telehealth System Requirements

Please check out the System Requirements for Telehealth

Physitrack Support

For any support-related questions, users can email the Physitrack support team at