Every minute counts during your session with your provider, so to avoid spending the first few minutes of the call asking “Can you hear me now?” or “Are you able to see me?” we recommend testing your setup!
In this guide, we’ll show you how to confirm your camera and microphone are working for the 1:1 Online Appointment before your appointment starts.
1. Test via Email Appointment Reminder
When your 1:1 Online Appointment is booked, your provider will send you a Thanks for Booking email as confirmation. They may also send you a friendly Appointment Reminder email prior to the session.
If you’re subscribed to receive these emails, you’ll see a section like this in the body of the email:
Give the Test My Device button a click and it’ll take you to a test session in a new window to help you get the best results for your upcoming 1:1 Online Appointment.
2. Test via My Account
Start by logging into your account by visiting your clinic’s Jane site, using the Sign In or Sign Up button in the top right-hand corner and logging into your account.
The URL to the clinic’s Jane site will look something like clinicnamehere.janeapp.com — often, clinics will include a direct link to their Jane online booking site on their website, but you can always ask if you are unsure!
Once you have logged into your account, you will want to head to the Upcoming Appointments tab on the left-hand side. If you have an upcoming 1:1 Online Appointment, you will see a blue banner letting you know that you can test your video.
Click the Test My Setup button and it’ll take you to the Online Appointments page to help you get the best results for your upcoming video call.
Testing Your Setup
On the Online Appointments Test page, you’ll see our recommendations for having a successful 1:1 Online Appointment:
- Make sure you’re using our recommended browser (Chrome) on a computer or Android device. If you have an iOS device like an iPhone or iPad, you can join the call using our iOS mobile app!
- Check your internet connection at fast.com to make sure it’s fast enough
- Make sure you’re somewhere private for your call
- Check your battery and charge it before your call if needed
When you’re ready to begin, click Test My Video to open the test call in a new window.
In the test call window, you’ll want to grant your browser permission to use your camera and microphone for the video call. When this comes up, click Allow as shown below.
Once you’ve granted these permissions, you should see your video from the device in the window. If you don’t see it or if your camera isn’t working, make sure your video is turned on by clicking the Start / Stop camera button so it’s solid like the screenshot below. You can also click the little arrow below it to bring up a preview.
Next, you’ll also want to make sure your microphone is picking up sound. Look for the sound indicator on the profile icon and make some noise! You should see the blue dots change as you get louder. If you don’t see it change, make sure you’re not muted by checking the Mute button at the bottom of the screen.
If you’re still finding the microphone isn’t working, you can try choosing a different one by clicking on the little arrow below the Mute button. You’ll see all the microphone choices in the list with a sound indicator so you can see which ones are picking up your voice. Choose the best one by clicking it. You’ll see the green checkmark highlight your selected mic.
Don’t forget to check your speaker as well! You can find your speakers listed in the same menu above. If you hover over each speaker option, the menu will show a Test button. Test each one to find which works best for your online appointment. When you found the best one, give it a click to select it. You’ll see the green checkmark beside your selected speaker.
When you’re done with the test call, simply click Leave Call at the bottom of the screen.
That’s it! You’re all set for your 1:1 Online Appointment.
If you have any issues with your audio or video, check out our handy troubleshooting guide for online appointments to resolve them.