Jane's Guide Here's all the help you need to use Jane.

Browsers & Devices

Online Booking

Jane’s online booking pages are designed to be as compatible as possible and also meet modern security requirements that protect your data and your customer’s data. This means that web browsers released prior to 2012 are no longer supported because many of them do not support the modern encryption that is now standard today.

You can see our list of minimum browser requirements here.

Admin Site

Jane’s admin site is best experienced in Google Chrome on your desktop and/or laptop as you will get the best performance out of Jane. Why is that? Jane takes advantage of many leading-edge web technologies, and we find that Chrome supports these technologies best.

So, on a computer, use Chrome.

Safari is recommended on an iPad or iPhone.

And use Edge for a Microsoft Surface or Windows Phone.

On a tablet or phone, you can use the default browser, because they’re all compatible.  

If you’re on an iPad (2nd generation or newer) or iPhone, the built-in Safari browser works great.  And Chrome on Android devices is great too. If you’re using a Microsoft Surface (in tablet mode), make sure you have run all the updates and Edge should do the trick.

First generation iPads, Firefox, and Internet Explorer are not recommended.

Online Appointments

For Jane’s telehealth platform, Online Appointments there are currently two supported browsers which include Google Chrome and Opera.

NOTE: This applies to macOS, Windows, and Android devices. On iOS devices, you can join via the Jane Online Appointments app – see here for more information.

Tablet Tips

You can gain some screen real estate by saving Jane to your home screen on your tablet or phone.  When Jane launches from the home screen, Jane will fill the whole screen without the pesky browser address bars at the top and bottom.

You can save Jane to your home screen by logging into your Jane account and then:

iOS: Touch the “Share” button then the “Add to Home Screen” button.

Android:  Instructions

Network recommendations

Since Jane is a web-based application, she requires a connection to the internet highway. How much of a connection?

Here are our recommendations for a smooth ride:

Smaller Clinics For smaller clinics with less than 5 staff, we recommend at least 25 Mbps download speed and at least 5 Mbps upload.

Larger Clinics Clinics with more than 5 staff should have at least 50 Mbps download speed and at least 12 Mbps upload.

You can check your internet connection at fast.com.