Jane's Guide Here's all the help you need to use Jane.

1:1 Online Appointments Training Resources For Your Clients

To help make sure joining a 1:1 Online Appointment is easy for your clients, we’ve created a few resources you can pass along!

To join a 1:1 Online Appointment, your clients can click the link found inside their Appointment reminder email, or they can log in to their Jane My Account area, and then click the blue Begin button next to their appointment to join the video call.

1. Training Video - For Clients

Here’s a video tutorial you can pass along to your clients covering all the steps for getting connected:


2. Training Guide - For Clients

We also have a step-by-step written walk through with photos that you can pass along. This guide walks your clients through each step to connecting for their upcoming 1:1 Online Appointment.

For Patients - How to Begin Your Online Appointment

3. Test My Setup

Clients can test to confirm their camera and microphone are working for the video call before their appointment begins.

Here’s a guide you can share with your clients on how to test their setup: For Clients - How to Test Your Video Before Your Online Appointment

4. Troubleshooting Tips

If your clients are experiencing any trouble with their Online Appointments, here are some useful suggestions you can send over for troubleshooting:

Troubleshooting Tips for 1:1 Online Appointments

Helping Clients Log In

We have an additional resource available for your team, to help any staff members assisting a client with logging in for their 1:1 Online Appointment.

So if your clinic receives a call, email etc. from a client looking for assistance accessing their My Account area, hop into the guide below and follow along with the troubleshooting tips:

Helping Clients Login - For Staff

We hope these resources help get your clients connected!

If you have any questions, don’t hesitate to reach out to us by email at [email protected] or by phone at 1-844-310-5263 (Mondays through Fridays from 6am to 5pm PST) and we would be happy to guide you in the right direction!

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