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Product Manager: Jane Identity

July 30, 2021

Like with all positions at Jane, the Identity Product Manager position is a remote position, allowing you to work anywhere you want across Canada.

We’re investing in patient experience, which looks like reducing friction and adding ease so that people can get the help they need, as simply and as quickly as possible. We’re currently focused on appointment discovery and booking across the rapidly growing family of clinics who run Jane. For this role, we’re looking for an experienced Product Manager (4+ years experience) who can structure the problem space around patient identity, authentication, and authorization, and contribute to creating a simpler, more unified patient experience. Like with all positions at Jane, the Product Manager role is a remote position, allowing you to work anywhere you want across Canada.

We really want the people who work at Jane to love being here, so it’s important that we start off with a bit about what makes our company unique. Here are some specifics about what Jane is all about and with these, hopefully you have a better idea if this might be the kind of company you want to be part of.

Jane is a home-grown, profitable startup. This means we’ve been growing a real business out of our own revenue for over 7 years now. We have the luxury and security of not having a zero-cash date like some venture-backed companies.

Jane was founded by a product-person and a customer-person, who are now the Co-CEOs. This means the two main teams at Jane (the product and the customer support team) are both led by doers who understand the job. We don’t have any suits here. We don’t even have a sales team! We’re building a really good product that is selling fast because people love it.

Jane is headquartered in North Vancouver but is a remote-first employer, welcoming candidates from anywhere in Canada. In order to keep our employees, candidates, and community safe during the COVID-19 pandemic, our team is working from home across Canada. All interviewing, onboarding and most work will take place remotely for the foreseeable future.

Jane does have a great office in North Vancouver, overlooking both the mountains and the ocean, and that will be available for people to work in once the pandemic restrictions are removed. But we’re really focused on creating a great hybrid work experience, where working remotely or in an office both offer an exceptional work environment.

Jane’s road map is exciting. Well, we think so. We have some interesting and challenging projects on the go, including our own (J)analytics platform, marketplaces, global insurance integrations, enhancing our telehealth experience, and introducing features like secure HIPAA compliant chat. And, of course, security as a whole across Jane. Not to mention the fascinating journey of scaling our team and processes.

Jane offers reasonable hours, competitive salaries, and great benefits. More than that, we offer a chance to help build something special, which we back up with an employee stock option plan that ensures that everyone has a chance to share in Jane’s success.

What you’ll be doing

  • Co-create a vision for what patient identity looks like at Jane: where it will live, what scope of data it will hold, what it will provide access to, and how it will interact with patient info owned by clinics.
  • Work cross-functionally across Jane, building trust with all key teams (support, engineering, marketing, partnerships, legal, finance, and Co-CEOs).
  • Analyze existing customer feedback and conduct additional research to identify needs and opportunities. Jane is a uniquely support driven product organization and you’ll partner very closely with our friends in Customer Support.
  • Define and deliver on a roadmap that is aligned with and supports the goals of the Patient Experience group.
  • Define and measure metrics to evaluate the impact of what is delivered. Own and maintain a backlog based on priority for new features and enhancements to the patient identity product.

What you bring to the team

  • 4+ years of experience in a product management role. We’re curious about both your wins and misses, and what you learned from them.
  • Strong customer empathy and relationship building skills. We have grown our business by building rich relationships with our customers and it’s their happiness that fuels our growth.
  • Ability to define the problem for your team, navigate scoping and prioritization challenges, and then set the pace and cadence needed to to deliver value as quickly as possible to customers.
  • Excellent communication skills, both written and verbal. We are a remote first company and great communication helps us build great relationships with each other :)
  • Experience in a fast-paced work environment. Jane’s growth continues to accelerate so this is a role for someone who finds that exciting and energizing.

Bonus points for

  • Experience building customer identity, authentication and authorization solutions.
  • An appreciation for balance: we’re an active bunch, and when the day is done, we like to go play outside, or do whatever we need to do to fill our cups!


  • Extended healthcare from day one.
  • Parental top-up.
  • Participation in Jane’s employee stock option plan (JSOP).
  • Investment in your career development & growth.
  • $500 annual health spending account.
  • Generous vacation policy along with your birthday off!
  • Three annual Jane-cation days: additional days off.

Next Steps

If you want to get started, tell us your story. We’re excited to meet you!

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